Console Operator POS handlerStock Receiver

Troubleshoot and resolve technical issues reported by users, including problems withhardware, software, and network connectivity.• Provide guidance to users on how to use various software applications, tools, and systemseffectively.• Monitor system performance, network health, and other IT infrastructure components toensure they are functioning optimally.• Track and manage support requests and incidents through a ticketing system, ensuringthat they are resolved in a timely manner.• Install and configure software applications and hardware devices for users, ensuring theyare set up correctly and functioning as intended.• Manage user accounts, permissions, and access controls to ensure security andcompliance with organizational policies.

London Based Tourism company – Golden Tours • Customer Service Escalations overcalls• Customer assistance on Backoffice• Tour Operations coordination• Managing Staff & Staff Roaster• Generating daily, weekly, monthly Sales & ad hoc Reports on excel • Training New Staff