Sunny Chan Email & Phone Number

Greater New York City Area

Greater New York City Area

New York, NY

NYC

• Managed client advertising accounts to ensure that:
• Budgets are spent efficiently
• Goals and KPIs are met
• Met with vendors to determine if client account would be beneficialAnalyzed and generated customized reports based on client needs
• Incorporated advanced excel formulas and macros to reduce workload by over 90% from 3-4 days to 20-30 minutesTrained new employees in SEM basics and strategies along to strengthen their knowledge for their current role.

• Managed client advertising accounts to ensure that: o Budgets were optimally spent every month o CPO comes in at the target or below o Keywords are established appropriately to maximize the efficiency of hits
• Analyzed and generated customized account reports based on client needs
• Created excel and macro documents that reduced workload and saved the team four hours of reporting per week
• Managed and developed ROI Advantage, an independent trafficking system
• Developed image and flash creatives for the display team
• Held classroom style meetings and taught colleagues advanced Excel functions and how to create macros

• Accurately and thoroughly provide customers with in-person consultations on mobile phones, mobile phone products, and services
• Attend to customers throughout the entire purchase process of cellular devices
• Respond to general inquiries regarding wireless sales

Advised customers on cell phone plans and devices