Process Improvement, Efficiency improvement & Cost Optimisation Projects for various LOBs and functions in Tata Communications by utilizing six sigma tools & techniques

Consulting assignments for UK's largest telecom service provided:1) Business Process Consultant for customer contact management area in the CRM space2) Solution consultancy in the End to End Infrastructure OSS space focussing on Metro/Core Network & Wholesale Broadband products.Roles and Responsibilities:• End to End stakeholder engagement for requirement capture cum elicitation and requirement shaping/analysis • Rapid Impact Assessment and Feasibility… Show more Consulting assignments for UK's largest telecom service provided:1) Business Process Consultant for customer contact management area in the CRM space2) Solution consultancy in the End to End Infrastructure OSS space focussing on Metro/Core Network & Wholesale Broadband products.Roles and Responsibilities:• End to End stakeholder engagement for requirement capture cum elicitation and requirement shaping/analysis • Rapid Impact Assessment and Feasibility Analysis• Creation of RIA and Solution Design while ensuring adherence to existing standards• Managing system transformations, ensuring minimum impact on customer experience in the transition phase• Proactively engaging appropriate stakeholders like n/w designers or vendor SPOC during design discussions to minimize gap between customer expectations and actual solution Show less

• Conceptualizing a IT Disaster Recovery framework for selected clients• Business Impact Analysis & Risk Mitigation for critical IT components• Act as Single Point of Contact (SPOC) for technical service delivery • To manage the performance of contracted services to clients and ensure that the agreed Service Levels are met• Devising strategies and liaison with other technology functions to ensure high availability and CSAT• Manage all change requests, ramp ups, and… Show more • Conceptualizing a IT Disaster Recovery framework for selected clients• Business Impact Analysis & Risk Mitigation for critical IT components• Act as Single Point of Contact (SPOC) for technical service delivery • To manage the performance of contracted services to clients and ensure that the agreed Service Levels are met• Devising strategies and liaison with other technology functions to ensure high availability and CSAT• Manage all change requests, ramp ups, and escalated complaints (only high business impacting) • Monthly reviews with clients and Operations to discuss past performance and initiate Service Improvement Plans• Review & analyze MIS reports on a regular basis & act proactively to reduce NCs Show less