Sunny Patel Email & Phone Number

India

• Lead IT Change Management Governance and Process for HSBC• Led the advancement and maturity of the Group Change Management control: Design,• monitoring, remediation enhancement and transformation• Drive Control simplification and automation• Represent Change Management Control to stakeholders not limited to Risk and Control function, CIOs and Auditors• Ensure Group Risk Appetite Statement of Change Management is met• Own and maintain Policy, Operating Instructions and best practices• Drive enhancements to process and tooling to achieve stronger controls, higher efficiencies,• and best in class colleague experience• Lead Major transformation of Change Management from legacy tool to Industry leading tool• Own Key Control Indicator (KCI) design and monitoring, working with stakeholders to achieve and excel in KCI performance• Faceoff Global audits and closely support regulatory Engagement• Drive implementation and closure of control-related risks and issues• Continual Improvement of processes, tool and controls• Global Head of Change Management (Interim) – April 2022 – August 2023

Kolkata, West Bengal, India

• Led IT Change Management for Switzerland• Established Change Management Governance Framework for Private Bank -Switzerland• Faceoff Audit and Regulatory Engagement in Collaboration with Risk Stewards• Established the Change Advisory Board and facilitated set up of Internal Change Review• Boards• Manage and facilitate Service Protections ensuring service stability if during Critical periods• Led the Centralization and automation of Change Management Operations• Standardized Change Management Operations across regions

Kolkata, West Bengal, India

• Lead the Service Management Processes Operating from India• Ensure Projects are smoothly transitioned to Operations• Manage Problem record lifecycle and delinquency• Manage the Central Team for the Service Desk• Facilitate Incident Management, Knowledge Management Community of Practices• Led the Non Voice support team for Global Helpdesk• Led the Service reporting team for Service Desk

Kolkata, West Bengal, India

• Working in the capacity of Problem Manager for Global Banking and Markets• Ensure effective and efficient incident handling• Managing daily service operation for IT Service Desk team across multiple locations• Effective Knowledge Management

Kolkata, West Bengal, India

• First point of Contact for all IT related queries