'Practice the philosophy of continuous improvement. Get a little better every single day’ - Brian TracyI am passionate about making small iterative improvements to make significant transformation and create value for customers. I am a Service Management Professional specialised in IT Change Management with 16 years proven experience in helping IT organizations to establish IT Change Management Governance framework and transformation to industry leading service management tooling.• Established Change Enablement to support fast changing technology and Agile ways of working.• Established and Implemented Enterprise Change Governance framework• Ensure appropriate Risk controls are in place to achieve the risk appetite statement• Lead key transformation programmes e.g Artificial Intelligence enabled predictive risk model, Air traffic Control of forward schedule of IT changesI am an ITIL Expert / ITIL 4 Certified. I am COBIT 5 Implementation certifiedI am married and have a lovely daughter. I enjoy my Himalayan treks with herYou can reach me at sunnypatelin@outlook.com or phone me +91 9331177889
Listed skills include It Service Management and Itil.
