● Helping world's leading customers to resolve their pain point and query related to the deployment service like ECS, EKS, Fargate and ECR, Code-Suite service which include CodeBuild, CodeDeploy, CodePipeline, CodeArtifact,CodeGuru, DevOpsGuru, CodeCatalyst, AppRunner and Elastic Beanstalk.● Train new engineers to develop the skills to manage customer cases with high throughput. ● Mentoring the team members for handling complex cases in order to demonstrate deep-dive and deliver results.● Provide support to worldwide customers via chat, call and email to solve their issues related to AWS services. While handling the customer meeting must ensure about their expectations along with the highest level of customer satisfaction.● Handling Escalations and High priority cases for fast resolution where multiple teams need to be involved.● Helping customers in designing/migrating fault tolerant, scalable infrastructure on cloud.● Working closely with Technical Account Managers for customer solutions and collecting customer feedback about the products and feature requests.● Helping customers with and best practices to meet the goal of AWS well Architecture framework.● Proficient in grasping new technical concepts and utilizing them in an effective manner.● Included security groups, network ACLs, Internet Gateways, and Elastic IPs to ensure a safe area for organization in AWS public cloud.

● Involved in designing and developing Amazon EC2, Amazon S3, Amazon RDS, Amazon Elastic Load Balancing, Amazon SWF, Amazon SQS, and other services of the AWS infrastructure. ● Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions such as Amazon Web Services (AWS) . ● Responsible for monitoring the AWS resources using Cloud Watch and also application resources.● Created AWS Multi-Factor Authentication (MFA) for instance RDP/SSH login, worked with teams to lockdown security groups.● Involved in complete SDLC life cycle - Designing, Coding, Testing, Debugging and Production Support.● Coordinate/assist developers with establishing and applying appropriate branching, labeling/naming conventions using Git and AWS Code Commit.● Amazon IAM service enabled to grant permissions and resources to users. Managed roles and permissions of users with the help of AWS IAM.● Initiating alarms, Responsible for ensuring Systems & Network Security, maintaining performance and setting up monitoring using Cloud Watch service for monitoring the server's performance, CPU Utilization, disk usage etc. to take recommended actions for better performance.● Design AWS Cloud Formation templates to create resources and manage it. ● Coordinate/assist developers to create scripts in Python/bash which integrated with Amazon API to control instance operations.● Completed Hardware and Software builds for new server deployments, ensuring adherence to documented build procedures.● Extensively worked on CI/CD pipeline for code deployment by engaging different tools.● Have project experience of designing and architect serverless web applications using AWS Lambda, API Gateway and SAM.● Doing R&D on ongoing technology in the market. Recently completed R&D on MQTT and implemented it into our live projects.● Explored AWS IoT, Amazon Rekognition, AWS Video Streaming and implementing solutions on running projects.

● Be a part of the sales and presales team to onboard more customers on cloud services. ● Explore different SaaS products and build the solution on top of it.● Doing daily customer engagements to understand their pain point regarding the cloud service and create use cases to use AWS services and resolve complex issues. ● Working on different cloud providers like O365, Azure service, Veeam backup, GCP. ● Coordinating with different vendors and service providers to get best features and service to existing customer base and onboard new customers. ● Create documentation for each service, process, billing and work updates.● Doing migrations of on premises resources to cloud base solutions which include AWS, O365 and Azure backup. ● Ensure the customer success during migrations and implement best practice to secure the environment.● Involved in maintaining the reliability, availability, and performance of Amazon Elastic Compute Cloud (Amazon EC2) instances.● Built S3 buckets and managed policies for S3 buckets and used S3 bucket and Glacier for storage and backup on AWS.● Monitoring the AWS resources using monitoring tools.● Designed, built and coordinated an automated build & release CI/CD process using Gitlab, and AWS Code Commit on hybrid IT infrastructure.

● Working knowledge of Amazon Services IaaS, PaaS, and SaaS and coming trends in the cloud space.● Assist customers in identifying use cases for priority adoption of Amazon Web Services as well as practices for implementations.● Provide consulting services to application teams looking to build AWS-based scientific applications, providing design and implementation support as needed.● Interact with customers as the technical interface for clarifying customer requirements and provide technical support.● In depth Knowledge of AWS cloud service like Compute, Network, Storage and Identity & access management.● Work with Enterprise Service team members as well as with other team members to drive continual improvement of our on-premise and cloud capabilities.● Support the Sales team by delivering compelling recommendations that result in the closing of new sales.● Learn AWS services based on customer requirements, create respective PoC and represent the solution to a wider audience. ● Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions such as Amazon Web Services (AWS).