Rohan Khamkar Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

MangoApps is a Product Company combining strategy, design and technology to engineer extraordinary digital workplace experiences for brands across the globe.* Serve as a central point of contact for the customer, managing their expectations and ensuring high levels of satisfaction, with an ability to think strategically about business, product and technical challenges.* Understand customer's technical and business needs and wireframe requirements.* Anticipate and avoid customer issues; identify and mitigate risk; and contribute to a successful partnership with the customer.* Participate in project-based, architectural and design discussions to ensure solutions are optimal for the customer. Ensure timely response and resolution to technical and product outstanding items.* Investigate technical issues and co-ordinate with product teams to diagnose and take corrective actions.* Host periodic checkpoint and status calls with customer and internal stakeholders. Analyse and prevent operational reviews to customer leadership.

Pune, Maharashtra

* Assess client needs for initial scope of project, determine project plan, and schedule agenda. * Manage post-sales activities for Druva’s top business and enterprise customers through strong relationship-building, product knowledge, planning and execution. * Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. * Represent the Professional Services Team during technical meetings with Customer’s Solution architect / technical design authority or other technical bodies within the company. * Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews. * Work closely with Product and Engineering on identification and tracking of feature enhancement requests and bugs. * Function as the voice of the customer and provide internal feedback on how Druva can better serve our business and enterprise customers. * Generating System reports indicating backup and hardware environment, storage allocation and suggestion to save space on the storage environment. * Work with other global teams on a telephonic bridge/chat application/other communication modes.

Pune, Maharashtra

* Provide technical support for Backup & Recovery processes on Windows & Mac endpoints.* Installing, configuring and troubleshooting of Iron Mountain Backup software. * Disaster recovery support for Windows and Mac operating systems.* Ensure Business critical tickets are escalated to the appropriate Team Manager. * Writing Knowledge Base articles.

Pune, Maharashtra

* Resolving technical issues pertaining to any Linksys networking devices like: Routers, switches, hubs, gateways, LAN cards, adapters, bridges, gaming adapters, DSL and Cable modems. * Performing upgrades, installation of software’s and drivers and essential desktop troubleshooting. * Troubleshooting problems relating to Operating System, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. * Setup Wi-Fi and troubleshoot specialty products like: Wireless Print Server, Wireless Media Center, Range Expander, Wireless Internet Video Camera, Wireless Media Adapter, Wireless Storage and Wireless Security Devices.

Master Of Business Administration - Mba, Information Technology

Activities and Societies: My Masters in business put me in contact with a tremendously diverse cross-section of industry experts as well.

Bachelor Of Business Administration - Bba, Telecommunications Management

The degree played a vital role in my career building as it presented the existing markets, policies, and economic issues. It gave.