Saranny Pil Email & Phone Number

Cincinnati, OH, US

New York, United States

Fluent empowers brands to acquire and retain customers across the entire omnichannel marketing experience. Our owned and operated digital media portfolio is designed to help consumers discover relevant offers from the world's leading brands. We capture first-party insights and leverage our proprietary data science and technology to match consumers with the.

Raised contact center efficiency while strengthening reporting and support quality by executing migrations, testing and implementing daily dialing strategies, and communicating CSAT data to offer insights into customer experience. Achieved or surpassed goals on increasing right party contacts. Recommended strategy adjustments based on real-time outbound.

Cincinnati Area, KY

Strengthened operations center-wide through a focus on telephony solutions, reporting, and support. Facilitated WFM for 120 customer service agents. Saved $3.1M/year in production hours by removing store-based workloads and sharpening focus on the customer experience. Promoted productive strategy and planning, co-leading monthly departmental meetings.

Cincinnati Area, KY

Reported to the Operations Manager with oversight of Check-N-Go Online escalation calls, daily operations, Dialer/SLA management, and Agent QA. Selected for Axcess Leadership Development training. Processed same-day wire requests and ACH revokes, partnering with financial institutions to verify ACH capabilities for loan funding. Resolved escalation.

Cincinnati Area, KY

Progressed rapidly in title and responsibilities after surpassing expectations. Enabled the smooth processing of customer loan applications by analyzing and documenting details in loan management systems using inbound, outbound, and email channels. Verified customer data alignment with all relevant regulations and best practices. Mentored new team.