Su O. Email & Phone Number

Sunnyvale, CA, US

Berkeley, California, United States

Berkeley, California, United States

Berkeley, California, United States

Fremont, California, United States

• Utilized EPICOR systems to streamline project workflows, coordinating engineering part work orders between Drafters, Engineers, and Management, resulting in a 15% reduction in processing time and improved team.
• Partnered with diverse, cross-functional teams to update and maintain over 500 engineering drawings, ensuring all team members were utilizing the most up-to-date documents.
• Presented weekly project updates to senior engineers and managers, highlighting key milestones achieved and addressing any potential roadblocks, resulting in improved communication and alignment within the team.

Fremont, California, United States

• Delivered comprehensive front-desk administrative support to 1000+ current and prospective students, ensuring efficient processing of inquiries and applications.
• Collaborated with the admissions team to develop and implement strategies to enhance the admissions process.
• Managed daily review of 30+ incoming documents and weekly handling of mail, streamlined data entry, and meticulous filing while maintaining accurate and up-to-date records.

Fremont, California, United States

• Provided supervision and supported to 100+ students during program hours, ensuring their safety and well-being at all times.
• Assisted with the setup and cleanup of program facilities, including classrooms, activity areas, and outdoor spaces.
• Helped maintain a positive and inclusive learning environment by promoting teamwork, respect, and cooperation among participants.

Fremont, California, United States

• Executed weekly team meetings, presented project updates, facilitated collaborative discussions and streamlined workflows.
• Successfully invited 3 panelists from the STEM industry for the speakers’ event, enhancing the educational value for attendees.
• Coordinated and provided on-site support for both the speaker’s event and Hackathon competition with over 90 participants, securing necessary resources, enforcing rules, and ensuring a positive and engaging experience.

• Conducted online research to identify key personnel in Career Centers from 50+ Colleges across the States to establish strategic partnerships and support business outreach efforts, increasing potential outreach by 30%.
• Prepared data for migration to the Customer Service Management (CSM) system for mass marketing and business development.
• Executed comprehensive research strategies and facilitated data-driven insights for strategic outreach at weekly team meetings, promoting collaboration within the team.

Milpitas, California, United States

• Interacted with 100+ customers daily, adeptly managing high-stress situations and customer challenges through effective service offerings and suggestive selling techniques, resulting in a 90% customer satisfaction rate.
• Maintained a visually appealing and organized sales floor, ensuring products were well-stocked, and readily accessible to customers, contributing to a positive shopping environment, leading to an increase in overall.
• Cooperated with team members to plan and execute promotional events and seasonal sales, resulting in a 10% increase in in-store traffic and revenue during peak periods.

Hpa-An, Kayin State, Myanmar

• Supervised a team of ten employees in day-to-day operations to meet performance, quality, and service expectations.
• Processed 60+ customers' invoices using the POS system and handled cash transactions accurately.
• Demonstrated ability to deliver outstanding customer service, resolving 95% of inquiries on the spot in a friendly and professional manner, contributing to high customer satisfaction.

Bachelor Of Science - Bs, Business Administration, 4.0

Junior

Bachelor Of Science - Bs, Business Administration

Associate'S Degree, Business Administration And Management, General, 4.0

Diploma Of Education, Secretarial Management

Bachelor Of Arts - Ba, Chinese Studies

interrupted by COVID-19 pandemic and domestic unrest