I am a versatile professional with a robust background in customer service, e-commerce administration, and culinary arts. I am adept at managing remote operations and possess a strong skill set in secure data entry, claims processing, and system maintenance. My analytical abilities and technical know-how drive operational efficiency and customer satisfaction. In addition to my professional endeavors, I am actively engaged in volunteer mutual aid work, demonstrating my commitment to community support and social responsibility.
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Csr - Customer Service RepresentativeNda (Medicaid Eligibility) - Remote May 2023 - May 2024New Hampshire• Verified patient insurance eligibility and coverage, ensuring compliance.• Communicated effectively with patients and insurance providers via voice-over-internet call centersoftware.• Assisted patients in understanding insurance benefits, and breaking down access barriers.• Guided patients through co-pays, deductibles, and coverage limitations.• Utilized state DHHS systems for secure data entry and collaborated with consumers for accurate claims/billing queries.•… Show more • Verified patient insurance eligibility and coverage, ensuring compliance.• Communicated effectively with patients and insurance providers via voice-over-internet call centersoftware.• Assisted patients in understanding insurance benefits, and breaking down access barriers.• Guided patients through co-pays, deductibles, and coverage limitations.• Utilized state DHHS systems for secure data entry and collaborated with consumers for accurate claims/billing queries.• Stayed updated on evolving insurance regulations for current information delivery.• Managed escalations promptly and professionally.• Maintained strict patient confidentiality, adhering to HIPAA regulations.• Provided exceptional customer service, enhancing operational efficiency. Show less
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E-Commerce AdminDigitaldealsexpress Dec 2018 - May 2023Remote• Managed backend operations, ensuring seamless functionality of the e-commerce platform.• Oversaw inventory management, including product listings, updates, and availability.• Implemented and maintained backend systems for order processing and fulfillment.• Conducted regular audits to ensure data accuracy and consistency across the platform.• Collaborated with the development team to troubleshoot technical issues and optimize performance.• Generated and analyzed reports on… Show more • Managed backend operations, ensuring seamless functionality of the e-commerce platform.• Oversaw inventory management, including product listings, updates, and availability.• Implemented and maintained backend systems for order processing and fulfillment.• Conducted regular audits to ensure data accuracy and consistency across the platform.• Collaborated with the development team to troubleshoot technical issues and optimize performance.• Generated and analyzed reports on sales, inventory, and customer metrics to inform decision-making.• Monitored and addressed customer inquiries and issues through backend support channels.• Provided administrative support to streamline processes and enhance overall efficiency.• Implemented strategies to improve user experience and drive customer satisfaction.• Stayed informed about industry trends and best practices to optimize backend operations.• Supported marketing initiatives by coordinating backend tasks for promotions and campaigns. Show less
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Private ChefIndependent Contractor Jun 2008 - Dec 2018Nashua, New Hampshire, United States• Experienced private chef specializing in personalized culinary experiences• Proficient in creating bespoke menus tailored to individual preferences and dietary requirements• Skilled in sourcing high-quality ingredients and utilizing diverse cooking techniques• Dedicated to delivering exceptional flavor, presentation, and service• Passionate about exceeding client expectations in both intimate and large-scale settings
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Nova Bradford
Health Systems Researcher @ Stanford | Knight-Hennessy Scholar | PsychotherapistSan Francisco Bay Area1justushealth.mn -
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3malatest.com, ontario.ca, mekonos.com
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Nova Bhojwani
New York City Metropolitan Area6birlasoft.com, gmail.com, rutgers.edu, ness.com, birlasoft.com, ness.com3 +420244XXXXXX
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