Suprabha Bhat Email & Phone Number

Melbourne, Victoria, Australia

• Lead knowledge management team onshore and offshore• Organize workshops and Gemba with SMEs and stakeholders to walk through existing and new processes • Develop knowledge management artefacts such as technical documentation and process maps across broadband technologies• Coordinate technical reviews and manage feedback to verify and validate information and gain approval• Manage change requests and perform change and release management activities • Perform process… Show more • Lead knowledge management team onshore and offshore• Organize workshops and Gemba with SMEs and stakeholders to walk through existing and new processes • Develop knowledge management artefacts such as technical documentation and process maps across broadband technologies• Coordinate technical reviews and manage feedback to verify and validate information and gain approval• Manage change requests and perform change and release management activities • Perform process mapping, analysis and modelling of current state (as is) and future state (to be) processes• Liaise with SMEs and stakeholders to elicit information, gather and analyze requirements• Maintain and update knowledge management artefacts in Document Management Systems (such as Panviva and Signavio) • Manage Access and License control for KM tool• Coordinate weekly status reports for management Show less

Melbourne

Melbourne, Australia

• Single point of contact for all high priority Incidents across Assurance platform.• Responsible for communicating the recent updates on major incidents to business.• Managed the post production deployment WAR room for all the projects/technologies across Assurance platform.• Perform Post Incident Reviews.• Monitor the incidents to ensure that the Service Level Agreement are respected.• Identify issues, initiate triage, schedule and conduct incident reviews and escalate if… Show more • Single point of contact for all high priority Incidents across Assurance platform.• Responsible for communicating the recent updates on major incidents to business.• Managed the post production deployment WAR room for all the projects/technologies across Assurance platform.• Perform Post Incident Reviews.• Monitor the incidents to ensure that the Service Level Agreement are respected.• Identify issues, initiate triage, schedule and conduct incident reviews and escalate if required.• Ensure the closure of all resolved and end-user confirmed incident records. Show less

Melbourne, Australia

Create detailed design artifacts, work on development and perform code reviews, implement validation and support activities in line with architecture. Contributed to Knowledge Management by writing work instructions and manuals with the objective of ensuring the highest levels of service to clients in own technology guidelines and standards.