Surabi Raviraj Email & Phone Number

Bengaluru, Ka, In

Collaborating and strategizing with the senior management to identify new market opportunities. Planning and assisting with new product service releases and events. Performing product and service introductions for customers, staff, and other stakeholders. Introducing new product developments to prospective clients.

Bengaluru Area, India

Managing 3 different teams ranging from Quality, MIS and Operations of specialized/critical services. Onboarded 4 new services which are not currently offered by any of the competitors.

Chennai Area, India

Mentored quality team on concepts of total quality management, provided yellow belt training to all staffs, guided the quality manager on the QMS requirements and ensured appropriate processes are in place for the certification of the organization.

Bengaluru Area, India

> Responsible for the coordination and planning of continuous improvement projects> Stakeholder Management & Communication> Define and rollout Client agreed input, in process and end product quality KPIs for existing and new clients> Build a continuous improvement organisation and culture

> Lead for operational excellence initiatives> Conduct 1st party audits for ISO 9001 and 27001 standards> Liaise with other BUs for smooth transition of processes> Communication with the clients on quality performance and audit finding closure

India

> Undertook Six Sigma Projects for effective improvement in first pass yield> Setup normative references in line with ISO 9001:2008 standard> Carried out internal quality audits to verify conformance of processes to documented procedures> Communication with the client on quality performance and also on the corrective and preventive measures taken on client feedbacks received

Bengaluru Area, India

> Production monitoring, manpower and resource requirement planning> Projection of Error Analysis Reports to production using several quality tools > Develop documentation required for quality management system> Co-ordinate with various departments to improve product quality> Training, Evaluation and Assessment of new candidates and also provided refresher training identified through root cause analysis

Validation of publications in Quickcut’s global database to ensure it meets publisher specifications and Quality standards; Training, Evaluation and Assessment of a team