Suraj Gurung Email and Phone Number

As an IT Support Specialist, I excel in providing exceptional customer service and resolving technical issues precisely and efficiently. With a comprehensive understanding of customer queries, I offer prompt and effective support to end-users, ensuring their problems are resolved satisfactorily.One of my key responsibilities is managing and monitoring PC and server backups, guaranteeing the safety and security of critical data. I am experienced in performing Windows OS installation… Show more As an IT Support Specialist, I excel in providing exceptional customer service and resolving technical issues precisely and efficiently. With a comprehensive understanding of customer queries, I offer prompt and effective support to end-users, ensuring their problems are resolved satisfactorily.One of my key responsibilities is managing and monitoring PC and server backups, guaranteeing the safety and security of critical data. I am experienced in performing Windows OS installation, upgrades, and deployments, ensuring systems are up-to-date and functioning optimally.In addition, I possess expertise in coordinating and managing the OS Ticketing System, streamlining issue tracking and resolution processes. Leveraging tools like TeamViewer and other remote-control applications, I conduct remote troubleshooting to resolve technical problems for clients swiftly.I am highly skilled in configuring, installing, assembling, disassembling, and upgrading computers, ensuring hardware components function seamlessly. I diligently prepare accurate documentation, notes, and knowledge-base articles to facilitate efficient support processes, enabling effective knowledge-sharing and problem-solving.My commitment to excellence, attention to detail, and technical proficiency make me an invaluable asset in delivering top-notch IT support. I am dedicated to providing exceptional service to end-users while contributing to the overall efficiency and effectiveness of IT operations. Show less

A highly responsive and customer-focused individual with a proven track record in delivering exceptional service and driving customer satisfaction. Skilled in promptly and accurately addressing customer inquiries and providing valuable product information to facilitate purchasing decisions. Proficient in resolving customer complaints and issues promptly and to their satisfaction. Experienced in processing various transactions, including cash and credit card payments, with a strong attention to… Show more A highly responsive and customer-focused individual with a proven track record in delivering exceptional service and driving customer satisfaction. Skilled in promptly and accurately addressing customer inquiries and providing valuable product information to facilitate purchasing decisions. Proficient in resolving customer complaints and issues promptly and to their satisfaction. Experienced in processing various transactions, including cash and credit card payments, with a strong attention to detail.Maintaining a clean and organized store environment is a top priority, ensuring a pleasant shopping experience for customers. Adept at restocking shelves as needed and keeping product and pricing information up to date in the store's point-of-sale (POS) system. Excellent communication skills allow for effective collaboration with team members and management, ensuring smooth store operations and a cohesive work environment.Proactive in monitoring inventory levels and proactively facilitating supply orders to maintain optimal product availability for customers. Committed to delivering top-notch service and building strong customer relationships. Eager to contribute to a dynamic team and enhance the overall customer experience. Show less