Suraj Kumar Email & Phone Number

• Design and engineer solutions leveraging all appropriate components offered by HubSpot and Zoho Desk to answer the needs of business stakeholders, ticketing and other ITSM requirements.• Knowledge of and ability to utilize formal agile methodologies, disciplines, practices, and techniques for the delivery of new and enhanced applications.• Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.• Experience in configuring Ubiquiti network, and other VoIP based infrastructure to meet the requirements of key business stakeholders.• Knowledge of ITSM in ServiceNow - Understanding of Demand management, Service Catalog and Request fulfillment, Incident management and Change management.• Skilled in Re-installing Windows and its applications to meet the business needs ofclients.• Magnificent verbal and written Communication, Strong experience interacting withclients, end-users, requirement gathering, understanding requirements, andanalyzing solutions.• Participated in various meetings to discuss enhancements and modification requestissues.• Ability to work in tight schedules, mentor, and team player with strong aptitudetowards interpersonal communication with ability to work effectively autonomously and in team environment.

Listed skills include C (Programming Language, Python, Cisco Networking, C#, and 6 others.