SoftwareONE is a leading global provider of software solutions and services and helps their clients to manage software account.Area of focus:- As a SME – SR Procurement Operations, I lead a team of 10 Procurement Specialists (New Joines), conducting quality audits, identifying training needs, managing escalations, and providing feedback and support. I also work with the in-house legal team to draft, negotiate, and manage commercial contracts with software vendors, ensuring compliance and accuracy. I am passionate about IT procurement and committed to delivering optimal solutions for the company and its clients.Manage supplier relationships at the strategic level to ensure that all sourcing initiatives are fully engaged at the operational levels.Execute purchases of New Software Licenses and their Renewal with emphasis on meeting corporate targets for cost reduction, on time delivery and customer focus.Exceeded annual goals with client renewal rate above 85% for over 500 accounts.Helping Clients managing their software portfolio and offer a leading-edge Procurement service which covers the lifecycle of a Software license.Responsible for driving cross-functional business teams to address commercial or technical challenges, and developing and maintaining supplier contracts through RFQ/RFP and getting best prices from vendors across the globe, negotiations, vendor on boarding to sending license deliveries.Good understanding of various software license metrics, License Agreement and different policies of different publishers.First contact for customers regarding all diverse publisher requests, among most traded being: TeamViewer, Atlassian, Articulate, Unity, Mobatek, JetBrains, VMware, Veeam, etc.

I worked with the in-house legal team to draft, negotiate, and manage commercial contracts with software vendors, ensuring compliance and accuracy. I am passionate about IT procurement and committed to delivering optimal solutions for the company and its clients. Manage supplier relationships at the strategic level to ensure that all sourcing initiatives are fully engaged at the operational levels. Execute purchases of New Software Licenses and their Renewal with emphasis on meeting corporate targets for cost reduction, on time delivery and customer focus. Exceeded annual goals with client renewal rate above 85% for over 500 accounts.

Virgin Media:- Virgin Media is a company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom.TSC (Technical Support Center) is the process which helps the end user to fix their broad band issue.

Intuit is an American software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.Quick Books is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud based versions that accept business payments, manage and pay bills, and payroll functions.Work on the software sales targets with KRA’s (Key Responsibility Area) i.e. Quality, Customer services, NPS (C Sat), AUX, HOLD, AHT, Absenteeism and Attrition.LISTENING TO THE CALLS EVERY DAY TO MAIN valid sales, Quality score and give feedback in the real time.Work on providing the ideas or suggestions to improve the process and non-process areas.Handle a team of 10 to 15 associates, work closely in order to achieve the targets by regular coaching & monitoring and focusing on addressing their personal and process related issues.Meeting DSP (Daily Staffing Percentage) on daily basis at the team level.Conducting monthly R&R (Rewards and Recognition) to motivate the best talent and create a healthy competitive environment amongst the team members.Active involvement in Call calibration session with managers and the master calibrator.Identifying and conducting trainings for performance improvement.

 Handled a team of 12 PIC (Performance improvement coach) and maintain maximum Quality and ensure highest motivation within my QA Team. Conduct calibration sessions between the QA members, team leaders and assistant managers to ensure efficient and effective communication of customer wants and needs. Prepare different reports including Daily Quality Score report, Performance Improvement Initiative report, Work Code Accuracy report, and Monthly QA report. Worked To ensure customer satisfaction through monitoring agent interaction with the customer. Daily question session with the CSR to ensure that the CSRs are updated regarding new products, processes and services launched by the company.  Analyze and provide resolution to the technical issues; providing support to ensure system availability.