Suraj Kumar Email & Phone Number

AboutClient Relationship Management:• Mapping client’s requirements & providing best solutions to suit their requirements backed up by prompt pre and after sales service.• Coordinating for resolution of grievances and queries of corporate clients.• Performing Root Cause analysis for the potential and chronic complaints along with immediate resolutions.• Maintaining excellent relations with clients to generate avenues for additional business.• Monitoring post service activities like follow up with clients and candidates, service reminders.• Mapping the client’s requirements and providing them customized business solutions through new proposals, presentations and demonstrations. Operations:• Planning, scheduling and executing operational plans for the achievement of pre-defined goals and targets, ensuring optimum resource utilization.• Maintaining high discipline and norm adherence, encouraging innovative suggestions from associates to improve operational functioning.• Coordinating with seniors for providing inputs for process control & ensuring end to end resolution of all critical issues, client’s queries and escalated matters.• Sustaining a harmonious environment, encouraging associates to voice their opinions.

Listed skills include Team Management, Microsoft Office, Networking, Vendor Management, and 3 others.

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  Indira Gandhi National Open University

  Bachelor Of Computer Application