Suraj Naidu

Suraj Naidu Email and Phone Number

Senior Manager (AVP) I Marsh North America I Marsh McLennan @ Marsh McLennan Global Services India Private Limited (MMGS)
bombay, maharashtra, india
Suraj Naidu's Location
Mumbai, Maharashtra, India, India
Suraj Naidu's Contact Details

Suraj Naidu work email

Suraj Naidu personal email

About Suraj Naidu

A ‘Competent Professional’ with 20 years’ of experience in Hedge Fund Administration / Service Delivery Management / Client Relationship Management / Business Operations / Project Management / Transitions / Process Re-engineering / Quality / Process Excellence / New Business Acquisition across Geographies in the Alternative Investor Services, Telecom, Banking, Financial Services & Insurance, Capital Market, Health, Claims and Medical Underwriting Domains.Currently associated with Marsh McLennan.•Proficient at managing & leading large teams for running successful process operations & experience of developing procedures, service standards for business excellence.•Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLA’s and work processes and thus managing cost-effective operations. •Ability to support and sustain a positive work environment that fosters team performance. •Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals & priorities and resolve issues in initial stages. •Strong conceptualization skills and the ability to convert plans to actions.•Possess proactive attitude, capability to think in & out of the box.•Managed multiple stakeholders, processes & systems migrations involving Business Readiness, system & application set up, process risk analysis, training and knowledge transition, follow-ups during warranty period.•Proven skills in identifying business improvement opportunities followed by project planning, initiation, execution, review and control including lessons learnt documentation.•Track record of consistently receiving appreciation from clients and employers alike, across assignments.Specialties:• Operations Service Delivery• Client Relationship Management• Hedge Fund Administration• Investor Services• Leadership• Client Onboarding• Business Process Management• Strategy Management• Business Finance & Analytics• Process Migration & Transition• Project Management• Innovation & Continuous Improvement• Business Process Analysis• Vendor Management

Suraj Naidu's Current Company Details
Marsh McLennan Global Services India Private Limited (MMGS)

Marsh Mclennan Global Services India Private Limited (Mmgs)

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Senior Manager (AVP) I Marsh North America I Marsh McLennan
bombay, maharashtra, india
Employees:
708
Suraj Naidu Work Experience Details
  • Marsh Mclennan Global Services India Private Limited (Mmgs)
    Senior Operations Manager
    Marsh Mclennan Global Services India Private Limited (Mmgs) Jul 2024 - Present
    Mumbai, Maharashtra, India
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  • Ss&C Globeop
    Operations Manager - Investor Services I Hedge Fund Administration
    Ss&C Globeop May 2022 - Jul 2024
    Mumbai, Maharashtra, India
    SS&C Globe Op, a business division of SS&C Technologies, is a leading global provider of cloud-based fund services, technology & mobility-enabled infrastructure for hedge funds, fund of funds, private equity & managed account managers▪ To manage & lead a team comprising Assistant Managers, Senior Associates, Associates & Trainees ▪ Ensure full & complete understanding of trade processing end to end cycle, KYC, AML & Due Diligence ▪ Spearhead Innovation & drive complex projects, participate in UATs ▪ Implement controls to eliminate operational / processing errors & client/investor confidentiality breaches by the team ▪ Improve client survey controls for clients operating on Full-Service Model ▪ Liaison with global client teams, share registry group to build share registries, client fund parameters & statement production ▪ Perform Investor Services Signatory Role ▪ Review tasks & keep them up-to-date, get the trades processed accurately within specified timelines ▪ Ensure Tracking & closure of all Ageing & Outstanding items in Key MIS Reports ▪ Ensure effective On-the-job training to warrant adequate conceptual understanding within the team ▪ Ensure cross-training on all accounts to reduce key man risk
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  • Tata Consultancy Services
    Operations Manager / Project Manager
    Tata Consultancy Services Aug 2014 - May 2022
    Mumbai Area, India
    Assistant Manager Operations - UK Retirement Pensions – August 2018 – May 2022 Lead a Team of 51 comprising of Process Leaders, Specialist's, SME's, Insurance Executives. Insurance Associates and Trainees Get SMART and challenging goals for direct reportees, communicate expectations clearly, monitor performance and provide regular constructive feedback and coaching. Review and establish FTE requirements, team structures, span of control and resource / shift plans. Ensure validation and building solutions around identified opportunities in existing accounts. Manage client relationships and escalations and participate in strategy discussions. Effectively liaise with senior management to get sign offs for process improvement initiatives.Assistant Manager Operations – UK Life and Pensions – November 2017 – July 2018 Represented Business Operations and played a key role in the Transition (3rd Party to 3rd Party). Delivered Product Training on UK Individual Life and Pensions (L&P) to a batch of 100+ Associates including Managers, Team Leaders and Team Members. Enabled smooth execution of Gap Analysis (Process SOP’s), as-Is To-Be process documentation, KC/KT Program execution before Service Commencement, Rewarded and Appreciated by the Senior Leadership.
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  • Capita India
    Team Manager
    Capita India Jun 2012 - Aug 2014
    Mumbai Area, India
    Key Responsibilities and Accountabilities): To lead the service delivery process and effectively manage costs and change initiatives: To manage, develop and support a team of 40 comprising of Process Leaders, Analysts, Executives and Specialists and to interface & maintain close working relationships with the onshore Operations / Projects / Change Management / IT Teams. Team Management which includes coaching, mentoring and skill development apart from regular administrative functions. Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Review individual performance targets and contribution to team performance targets, ensuring they are doing the right thing at the right time for the customer. Apt at maintaining Operational and Procedural processes that reduce attrition, improve accuracy and efficiency, identify process improvement areas and achieve organizational objectives. Liaise, coordinate and manage relationships with other departments and with the onshore operations teams (for balancing transaction volumes, planning).Key Result Area: Execution of business transformation initiatives within the team. Process improvements, new business projects and other initiatives. Service delivery by the team within the agreed SLA frameworks and ensure adherence to Standard Operating Procedures. Compliance of the teams with internal and external, regulatory framework requirements based on the principles of TCF. Compliance of all teams with quality norms, company procedures and guidelines and the principles of the Treat Customers Fairly (TCF) initiative.
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  • Prudential Uk
    Process Leader / Business Expert - Operations
    Prudential Uk May 2005 - May 2012
    Mumbai Area, India
    Key Responsibilities and Accountabilities: Leading, training, mentoring & monitoring the performance of 30 Team Members to ensure efficiency in process operations and meeting of individual & group targets. Conducting audits, creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members through developmental feedback. Creating and Owning SOPs and optimizing as per changing business needs. To coach, mentor and train the team on client and company procedures and to be an escalation point for process related escalations. Ensure root cause analysis with corrective actions and preventions for confirmed issues. Audit work streams, to ensure compliance with process and quality standards & internal and external regulations. Conduct calibration calls with the client to understand expectations, provide feedback and reports and resolve queries or escalations.
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  • Reliance Infostreams Private Limited
    Specialist - Web World Helpdesk - Telecommunications - Operations
    Reliance Infostreams Private Limited May 2003 - Apr 2005
    Navi Mumbai, Maharashtra, India
    Key Accountabilities: Responsible for escalations and resolution of complex issues to be resolved on high priority by liaising with the BSS Operations Team. Training new joiners on Product, Process, Avaya Softphone, Clarify Front Office Tool and various web based applications. As an SME review various process improvement ideas and follow up with stakeholders for implementation. MIS Preparation (Operations Dashboard) reported to the Senior Manager Every Week. Call and Queue Monitoring, Quality Checking and Handling Call Escalations.
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Suraj Naidu Skills

Team Management Process Improvement Business Analysis Management Mis Business Process Improvement Project Management Leadership Training Team Building Customer Satisfaction Transition Management Business Process Bpo Telecommunications Project Planning Change Management Vendor Management Business Transformation Sla Quality Assurance Customer Experience Software Documentation Outsourcing Performance Management Six Sigma Business Process Re Engineering Migration Projects Process Migration Business Planning Cross Functional Team Leadership Customer Relations User Acceptance Testing Operational Risk Management Knowledge Transfer Service Delivery Employee Engagement Insurance Stakeholder Management Team Leadership Lean Six Sigma Green Belt Crm Strategy People Management Business Development Customer Relationship Management Management Information Systems Business Process Outsourcing Offshoring

Suraj Naidu Education Details

Frequently Asked Questions about Suraj Naidu

What company does Suraj Naidu work for?

Suraj Naidu works for Marsh Mclennan Global Services India Private Limited (Mmgs)

What is Suraj Naidu's role at the current company?

Suraj Naidu's current role is Senior Manager (AVP) I Marsh North America I Marsh McLennan.

What is Suraj Naidu's email address?

Suraj Naidu's email address is na****@****ail.com

What schools did Suraj Naidu attend?

Suraj Naidu attended Chartered Insurance Institute, Welingkar Institute Of Management, Chartered Insurance Institute, Chartered Insurance Institute, Mumbai University.

What are some of Suraj Naidu's interests?

Suraj Naidu has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Suraj Naidu known for?

Suraj Naidu has skills like Team Management, Process Improvement, Business Analysis, Management, Mis, Business Process Improvement, Project Management, Leadership, Training, Team Building, Customer Satisfaction, Transition Management.

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