Responsible for all department managers and supervisors, with review/approval responsibility for all operationsEmployees.Meet or exceed operations budget expectations.Plan and review compensation actions; enforcing policies and procedures.Manage staff levels and salaries.Vendor management.Review and approve all operational invoices and ensure they are submitted for payment.Work closely with GM and management team to set and/or implement policies, procedures and systems and tofollow through with implementation.Contribute operations information and recommendations to strategic plans and reviews; prepare and completeaction plans; implement production, productivity, quality and customer-service standards; resolve problems;complete audits; identify trends.Analyze process workflow, employee and space requirements and equipment layout; implement changes.Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures;complying with legal regulationsResolutions for customer issues

 Outbound calling Promote Sales

Outbound callingPromote SalesExpedite the resolution of customer problems and complaints to maximize satisfactionAchieve agreed upon sales targets and outcomes within scheduleEstablish, develop and maintain positive business and customer relationships

Attend Inbound calls.Assist customers and address their queries.