As the Head of Operations at WAKE Commerce, I oversee the end-to-end product setup and management for various vendors in the UK and European marketplace. I leverage my extensive knowledge and experience in Amazon Vendor Central and Seller Central to deliver strategic guidance and optimize product listings, promotions, and advertising campaigns. I also analyze performance metrics and customer feedback to identify and implement best practices and solutions.My passion for e-commerce and customer satisfaction drives me to work proactively and collaboratively with internal and external stakeholders, ensuring timely and accurate product information and delivery. I have a proven track record of leading and mentoring high-performing catalog teams, increasing sales and revenue growth, and resolving complex problems. I hold an MBA degree from the University of East Anglia and a Level 7 Diploma in Professional Consulting from the Chartered Management Institute, which have equipped me with the skills and knowledge to excel in my role.