Highly accomplished and seasoned professional with a remarkable tenure of over 21 years in the esteemed realm of Banking and Finance, boasting a profound expertise in Call Center, Collections, Audits & Compliance, and Process Management. A visionary leader adept at skillfully executing Contact Center, collection strategies, encompassing SARFAESI, Lok-Adalat @ DRT Court, Conciliation, and Out of Court Settlement, to maximize productivity and ensure timely closure of delinquent accounts.Adeptly supervising teams to manage high-value Fraud cases, Defaulters, and Insolvent clients, and skillfully initiating impactful legal actions against them. Expertly overseeing the entire collection process, from BKT-0 to Write Off, for a designated Zone, ensuring the seamless accomplishment of corporate plans and goals.A customer-centric maestro, endowed with significant exposure in handling multifaceted service functions, successfully averting escalations and devising ingenious process strategies. Demonstrated prowess in forging enduring relationships with key clients, deftly navigating through challenging negotiations, and securing successful deals.An architect of excellence, setting unrivaled quality standards for various operational areas in collections, streamlining and elevating existing systems and processes to deliver a superlative customer experience while steadfastly adhering to SLAs.

Catered Cards Collection - Asansol, Durgapur & Burdwan for 0 BKT - Write off portfolio.

Catered Card Collection for Bihar, Jharkhand & Siliguri for 90+ Portfolio.

Responsible for Collection of PL & SF Portfolio for Jamshedpur, Jharkhand Location.

In an Automobile Spare Parts OE item manufacturing Company I used to coordinate for Recovery post Sales of the items. Major Ancillary was Tata Motors, Ashok Leyland, Swaraj Mazda, Alwin Nishan, Eicher Tractor, TVS Motor to Name a few.