Subject Matter Expert/Six Sigma Green Belt.Role and Responsibilities:Report to Managers & AM on daily basis regarding resource utilization.Assisting Managers in preparing process related reports & presentation for KPI.Preparing flow chart SIPOC as per the client discussion.Updating process work instruction so that maximum output can be derived.Involved in various process enhancement projects.Analyzing of daily ageing report and planning the work strategy for next day.Liaise with onshore & offshore process owners for reporting process health & workflow status.Generating all the reports that are required for the weekly call with client.Trained 3 batches of fresh recruits & mentored them proficiently in such a way that within a short period of time that they began to achieve the assigned target.Conducts team huddles to discuss the performance of the team Calibration calls with the quality team and onshore SME.Keeping the record of Downtime and presenting the same in the KPI.Maintaing daily work allocation and analysis of the data.Process Improvement/Project Management:Involved in black belt projects targeting revenue recovery, cost reduction, TAT improvement and improved customer satisfactionHandled green belt projects targeting cost reduction and streamlining of workflow managementTools and Test ProficiencyARMI/RASICSPIOC, Run Chart, Box Plot. Brain Storming, Data Collection PlanQuality Functional Deployment (QFD)Failure Mode & Effect AnalysisFish Bone (Ishikawa)Effectiveness and EfficiencyGauge R&RRoot Cause AnalysisIdentifying X;s Factors in project Y.Control ChartONSHORE PROCESS MIGRATION; Migration of Process from

Key Responsibilities Checking credit history of customer.Verification of billing address and SSN number.Activation of connection.

Key Responsibilities Constantly performing above the SLA mark.Meeting the Critical To Quality (CTQ) measurements.Verfying the customer details from our record.