Team Lead for Bankruptcy

Forward Claims Process: Pilot batch to attend transition training and be designated as the point of contact to help stabilize the processLeading the QC team and taking responsibility for the production environmentTroubleshooting the grey areas to reduce the cycle time of each fileThrough effective coordination, I took responsibility for conducting regular huddles with the team to discuss process updatesCreating checklist and training materials for the process

Reverse Claims Process: Executing the best practice-based exception handling to cure identified errors in the HOAs, Hazards, and Taxes, finally conducting the review, and preparing the packages to be submitted to HUDHUD Assignment Process :Trained new hires and assigned work to the entire team. Also, handle multiple reports like Utilization, Quality, Cycle Time validation, and RCA reportCreated a Production checklist, for searching the documents easily from the tool and checklist for audits

I started my career with MRC Reverse Mortgage in the Doc Pooling project as a Process Associate in early 2018Held various roles and responsibilities that included working for all subprocesses in the team. Individually manage the Missing Documents process to locate the tool's critical files.Promoted as a Loan Validator in 2019 and carried the role of an auditor for the entire team