Building a successful innovation Centre, Command Centre, Operations Control Room and smart conference rooms ! Innovative approach towards Next Level Collaboration by bringing communication, Control and interaction together !Exciting developments in the realm of airport operations! 🛫 Optimizing safety, security, and operational efficiency while adapting to new regulations and technologies is crucial. 🔹 Business Challenges:- Optimization of Ground Operations- Asset Visibility- Regulatory & Safety Compliance- Integration with Existing Systems- Resource Allocation🔹 Solution Approach: (Few Used cases)- Deploying BLE tags for indoor asset tracking- Using GPS and LoRa tags for airside asset tracking- Implementing GPS and telematics for monitoring airside vehicles🔹 Business Advantages:- Enhanced Safety- Data-driven decision making- Improved passenger satisfaction- Lower environmental impact- Higher employee satisfactionProper asset tracking and management reduce operational risks, extend asset lifespan, and boost productivity. Let's continue innovating for a safer and more efficient airport environment!

We help the C-suite teams around the Globe to facilitate and define their ICT strategy, road map and maximize the value of the ICT systems and architecture being implemented. Specialties: Aviation IT, Airport IT - Consultancy, Planning, Program & Project Management, Systems Integration, Operations, Building & Team Coaching/Mentoring.Management & Executive level IT strategy consultancy for global airports & aviation industry-o To facilitate processes and technology to ensure smooth passenger journeyo Technical Transformational consultancy to remove bottlenecks at Check-In, Security, Border – Control or Baggage Handling o Operational alignment and planning with the Airport for business & growth• ORAT & Transition Management • Detailed designing, integration, managing & operating plans for global airports• Alignment of stakeholder expectations to the airport Operations• Understanding Technology Trends in aviation industry & implementation• Built and scaled up ICT service delivery in various airports in line with global Quality framework

• Managed Telecom engagements for India, and SAARC• Organisational development Strategy• Supplier Chain/Vendor/Partner Management• Transition Management• Product / Application Development• Transformation/ Green filed launch• Large Global accounts leadership experience• Established best practices for managing large complex system integration, Transformational and Managed Services • Built and scaled up ICT service delivery in various engagements• Specialised in General Management, Technology, Program Governance, Contracts and Organisational transitions• Managed stakeholder governance to ensure transformational project delivery

Telecom Vertical Delivery Head for India and Middle East. Headed IT Services Operations for DIAL (Delhi International Airport Ltd – T3), also headed complete Pan India Managed Services for Telecom Service Providers. Delivered transformed stack of application in less than one year and consolidated Pan India Operations at one Data Centre & implemented Business Continuity Plan & DR strategy.

Telecom Vertical Delivery Head for India and Middle East. Headed IT Services Operations for DIAL (Delhi International Airport Ltd – T3), also headed complete Pan India Managed Services for Telecom Service Providers. Delivered transformed stack of application in less than one year and consolidated Pan India Operations at one Data Centre & implemented Business Continuity Plan & DR strategy.

Managing complete IT Infrastructure and application management for T3 - Delhi International Airport• Managed engagements for India, SAARC and Middle East• Managed ORAT for T3 (Delhi International Airport)• Managed IT resource Ramp up for Airport Operations• Created strong relationships with customers to enable high degree of customer satisfaction through innovative solutions• Established best practices for managing large complex system integration, Transformational and Managed Services• Managed Infrastructure implementation, redundancy planning and risk management for critical systems• Serving a single level contact for all senior level CXO escalations• Achieved highest level of CSAT from the customers• Launched Green Field Airport T3 (Delhi International Airport)• Streamlined Delhi International Airport ICT operations• Implemented global best practices Quality framework for Service delivery

Managed PAN India IT Operations for Aircel & Contract Governance Feasibility study (cost, time & effort), project planning, scoping, estimation, tracking Implementation of project plans within pre-set budgets and deadlines Define escalation / response / resolution time for reported problems on the basis of criticality Effective Project tracking – Risk, Issues and Milestone Management Successfully executed Transition & Transformation Projects Team mentoring, deployment, monitoring and development Defining best practices for project support and documentation Recruitment, training and counselling of processing associates

Managed Partners and strategic outsourcing Governance, SLAs , Performance management and Contract compliance.• Identification, Negotiation and closure of contracts & SLAs with various Line of Business and Service Partners.• Monitor Service Level Management Process• Review & Amend ICT Outsourcing contract• Manage CSAT surveys and owned service improvement plans• Review RCA’s and Audit of SLA Reports• Analysis of Payment Index, Target vs. Performance analysis and Trend analysis• Initiate SLA review and Improvement plan with Business and partners

Program Managed and delivered complex, large programs for large enterprises. Successfully managed the ICT programs for Enterprise Customers (B2B) Spearheaded the team in defining, establishing and execution of end to end Customer Service & Program Management Processes (Service Delivery & Service Assurance), to ensure minimal or zero downtime for services Guaranteed customer satisfaction, ensured on time project delivery & Program management, and ensured on-going revenue growth Defined and finalised Customer Care Processes for National Call Centre for Key Accounts Actively engaged in steering Customer Review Meeting’s for Service & Program Management Lead the team for achieving ISO 9001-2000 certification

Head - Customer Service & Operation Performance management for South Asia. Managed customer operations of more than 50 M USD Business Noted for achieving the Best Customer Satisfaction ratings globally Managed Customer Support operations for business of approximately USD 70 million Ensured timely service delivery across the Globe  Spearheaded the team to provide Service Level Agreements to the customers to ensure agreed uptime and error free services (SLA Champion for South Asia) Led the successful implementation of new business processes (like we care direct - web based customer portal), which helped the organisation to achieve Best Customer Satisfaction ratings in the industry Defined strategies and launched a focused Service Improvement Plan for the customers in the region Implemented processes for gathering customer complaints, compliments and their feedbacks through web enabled tools. The same was used for framing policies for improving services Managed Customer relationship at senior / Executive level, SLA deliverables and expectations, and also customer reviews and relationship Instrumental in creating India MDP (Market Development Plan) which helped in improving new Business by more than 100% in one year

Managed complex PAN India and global network for both Passenger reservations and Departure control Systems Spearheaded the development and introduction of IVRS for efficient customer services, resulting in prompt and accurate flight departure/arrival information to the passengers Redesigned, upgraded and implemented the passenger reservation system which resulted in improving the response time by 60% and decreasing drastically the waiting time for passengers at reservation office Revamped complete ICT services at Terminal 2, Delhi International Airport Managed Delhi & Mumbai International Airports ICT Operations Spearheaded the new installation for all the Offline/Online Air India Offices including site design, LAN Cabling, Networking, Power and Air Conditioning Implemented Data Centre and Network for Air India’s 1500 plus Travel Agents across India