Surendra Kumar As Email & Phone Number

New South Wales, Australia

Nowra, Australia

Australia

- Performing the inspection test on trucks and buses on site before they are ready for shipment - Handling the archive for the keys belonging to Trucks, Buses and Tractors- Calculating transportation maintenance schedules for peak and non-peak seasons based on sales forecasts and historical data - Communicate and work with management to resolve any inventory discrepancies - Data entry on the inspected results for the battery tests performed

Bangalore, Karnataka, India

- Managing the complete 1-to-1 interactions across mediums of Push & Browser Notification, Email and SMS Marketing- Planned, curated-content, executed and analysed all marketing, retention, offers and brand campaigns, brochures, letters, emails and websites.- Hands on experience on software tools (i.e. Google Analytics, CleverTap, Net-core, Branch.io/quick link, Gupshup)- Improved MoM retention from 21% to 35%- Improved CTR by 30%, 60% in SMS & 58% in Emails on quarterly… Show more - Managing the complete 1-to-1 interactions across mediums of Push & Browser Notification, Email and SMS Marketing- Planned, curated-content, executed and analysed all marketing, retention, offers and brand campaigns, brochures, letters, emails and websites.- Hands on experience on software tools (i.e. Google Analytics, CleverTap, Net-core, Branch.io/quick link, Gupshup)- Improved MoM retention from 21% to 35%- Improved CTR by 30%, 60% in SMS & 58% in Emails on quarterly assessments- Maintaining the daily sales and marketing report- Work closely with other employees in areas such as advertising, market research, production, sales and distribution. Show less

Bangalore

- Training the sales and marketing teams with necessary skills sets for spearheading the sales meeting and the technical meetings with new and existing clients- Presenting, promoting and selling products/services using solid arguments to existing and prospective customers- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs- Establishing, developing and maintaining positive business and customer relationships- First-hand experience on… Show more - Training the sales and marketing teams with necessary skills sets for spearheading the sales meeting and the technical meetings with new and existing clients- Presenting, promoting and selling products/services using solid arguments to existing and prospective customers- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs- Establishing, developing and maintaining positive business and customer relationships- First-hand experience on the product technology, logical understanding and implementation of various equipment's, tools and its applications- Remained courteous and calm, even during moments of customer dissatisfaction- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software- Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices Show less

Dubai, United Arab Emirates

- Responsible for providing the Software Engineering Maintenance team sufficient details of software issues by working closely with other Software Engineers- Report the progress to the Project Manager- Use knowledge of logical setup of communication between applications and devices to establish working link between the devices and server application- Operation in-charge and technical supervisor for the on-going projects, troubleshooting and understanding the logic of the different… Show more - Responsible for providing the Software Engineering Maintenance team sufficient details of software issues by working closely with other Software Engineers- Report the progress to the Project Manager- Use knowledge of logical setup of communication between applications and devices to establish working link between the devices and server application- Operation in-charge and technical supervisor for the on-going projects, troubleshooting and understanding the logic of the different hardware devices- Monitoring the software application for different client databases- Providing first and second level Technical Support for the company's software application and ground technical crew- Give presentations on the software application and technical training for the hardware engineers, customer service to all clients with database and software related issues Show less

Dubai, United Arab Emirates

- Planned and executed the complete sales, marketing, engineering operations and accounts for the Dubai Festival of Lights- Worked on the project from planning to dismantle- Closed the contract for 13 of the 31 locations in Dubai downtown area bringing in a total revenue of 1.86 million AED- Handled crew from diverse backgrounds and delegated responsibilities from planning of the project to the successful execution of the project

Dubai, United Arab Emirates

- Generated new leads and new B2B sales for the company- Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.- Channel marketed the companies trussing equipment, audio, video and lighting equipment- Managed crucial aspects of the events, including site selection and contract negotiation, proposal planning transportation arrangements and on-site management

Bangalore

The duties performed by him are as follows: Responsible for providing the Software Engineering Maintenance team sufficient detailsof software issues by working closely with other Software Engineers Report the progress to the Project Manager Use knowledge of logical setup of communication between applications and devices toestablish working link between the devices and server application Operation in-charge and technical supervisor for the… Show more The duties performed by him are as follows: Responsible for providing the Software Engineering Maintenance team sufficient detailsof software issues by working closely with other Software Engineers Report the progress to the Project Manager Use knowledge of logical setup of communication between applications and devices toestablish working link between the devices and server application Operation in-charge and technical supervisor for the on-going projects, troubleshootingand understanding the logic of the different hardware devices Monitoring the software application for different client databases Providing first and second level Technical Support for the company’s softwareapplication and ground technical crew Give presentations on the software application and technical training for the hardwareengineers, customer service to all clients with database and software related issues Preparing specific hardware components for the on-going projects, field work supervisionof technical assistants and software application maintenance Configuring, validating and programming in-house hardware with the required softwareand hardware components Show less

Diploma Of Education, Project Management

Bachelor'S Degree, Computer Science Engineering

Activities and Societies: Stage Anchor ; Public Speaker ; Event Organizer