Surendra Singh Email & Phone Number

Gurgaon, Haryana, India

Currently responsible for customer service, marketing & Sales and Retention. Self-motivated and positive person who tries to keep a similar environment around me. A team player who always move forward along with the team. Quick learner and target oriented person, who dares to dream big and full of confidence.

Jaipur, Rajasthan, India

Managing the entire business flow, Taking care of Vendors for getting calls on daily basis, Making sure the sales target was met and the payment was cleared by the merchants on time. Controlling the cash flow by maintaining the day to day records of expenses and income. Responsible for business development aswell.

Maintaining daily sales report and attendance reports. Getting the sales target met by the team and also keeping the team motivated. Giving ideas and improvement plans to groom the agent for the next level.

• Responsible for achieving daily sales target along with customer service. • Responsible for providing new and existing sales associates with tips and training to give them a competitive edge on the sales floor, the telephone or the Internet.• Allocating different targets based of the team performance and getting the team staff meet the high standards.• Daily discussing & resolving the issue for employees satisfaction resulting in low attrition and high productivity.• Responsible for data management such as attendance report, Daily agent performance, daily & monthly sale reports, salary sheets & report the same to the higher Management.

This was my venture in personal business. Took the hotel on an yearly lease agreement. Responsible for the entire marketing & operations of the Hotel. Prepared different marketing strategies to increase the business. Provided many add on services. Responsible for data management such as Inventories, attendance, accounts, daily & monthly sale reports.

• Responsible for data management such as Inventories, attendance, accounts, daily & monthly sale reports, salary sheets & report the same to the higher authority, MD• Introduced various schemes for employees to keep them motivated & help them achieve various given targets in different departments.• Keep a track on all the process such as Front Office, House-keeping, Food and Beverages, Restaurant, Kitchen, Accounts, Store, Security & others.

was responsible to collect data of various corporate dealing in hotel bookings for their clientele. Fix meetings with them & offer them our hotel with good competitive deals & try to capture them.Introduced various marketing strategies in the hotel to boost the business & achieve a brand name in the marketResponsible for data management such as Inventories, attendance, accounts, daily & monthly sale reports, salary sheets & report the same to the higher authority, MDIntroduced various schemes for employees to keep them motivated & help them achieve various given targets in different departments.Keep a track on all the process such as Front Office, House-keeping, Food and Beverages, Restaurant, Kitchen, Accounts, Store, Security & others

Started with my own business in man power providing field in Jaipur.Was responsible to build trust & business relationship with various companies/firms in Jaipur. To get targeted number of vacancies in those organizations.Responsible for roles in the hiring process, such as placing ads, short-listing candidates & assisting them with some key points before they appear for the interview.Conducted various classes for candidates in English speaking & confidence building, as these are the first qualities to attain success.Have conducted mass candidates screening at various organization & place the eligible candidates in the right company

Handling inbound queries for a Citibank Credit Card customers and providing first call resolutions to customers by helping them solve their issues and address their concernsBuilding relationship during the call and offer them various Citibank products after knowing their needs & requirements. And close the call successfullyAchieve the different parameters in each call making sure that customer satisfaction is also attained. Successfully achieved each month targets along with excellent customer satisfaction scores.Scored highest points among all the Citi employees at various sites all across the globe

Handling inbound queries for a Leading U.S. based Health insurance company (United Healthcare) and providing first call resolutions to customers by helping them solve their issues and address their concernsCoordinating work with departments within the process to ensure completion of goals and tasks assigned and getting customer concerns resolved.Have been a consistent performer on the company’s parameters and have been achieving the set goals on a consistent basis.Have been able to receive customer appreciations for work well done. Also, ensured this to be a consistent process.Managed to keep myself into the top slot of performers in the process on a consistent basis

Handling Inbound as well as outbound calls, implementing sales skills, making sales presentations, negotiating & closing deals at International as well as at domestic level.Ability to envision creative sales strategies and programs then follow through on the details to ensure successful implementationEffectively handling activations for wireless products ensuring 100% accuracyQuickly learned how to promote wide variety of wireless product offerings utilizing consultative sales approachMaintaining rapport with Wireless dealers ensuring long term relationship between the company and the dealers

Bachelor, Commerce

Bachelor of Commerce

H.S.C, Science And Math

Activities and Societies: Football Team, National Cadet Corps Science Stream) – Second Class

S.S.C, Science

Activities and Societies: National Cadet Corps & Foot Ball Team First Class