Technical Support Manager.
CurrentELFIT ARABIA CO, Riyadh KSAElfit Arabia is one of the leading manufacturer and supplier of Telecom and Electrical products in the region. It deals in more than 2000 items utilized in the Cable Laying & Pulling, Telecommunication Outside Plant (OSP) Network, Optical Fibre Network and Electrical Installations. http://www.elfitarabia.comTechnical Support Manager, Jul 2009 to date• Report to the General Manager and lead a team of 25 in developing various optic fibre products catering to the requirements of telecom service providers like STC, Mobiliy, Zain, and companies like Saudi Aramco, SWCC and ITC.• Supervise the manufacture of products like ETSI racks, FDT, ODF, and splitters for OSP and FTTH applications.• Source products not manufactured by the company in KSA, raw materials and components from international vendors.• Look after the QA/QC function and ensure achievement of consistent quality standards by developing and implementing the company’s quality management system.• Coordinate with all major client organizations to obtain type approvals for various newly developed products.• Develop training modules and organize technical training programs covering sales, logistics and support staff.• Support marketing by delivering presentations and participating in technical discussions with clients.• Enforce strict adherence to all QHSE policies and regulations in the factory.