• Managing the Operations work of the branch for both Canada and Australia Permanent Residency Visa Applications.• Counseling / guiding customers for preparation of documents for case filing and processing.• Planning, scheduling work and reviewing documents for case filing.• Filing and Processing visa applications for Federal Skilled Worker-Express Entry and Provincial Nominee Programs (PNPs)• Managing and submitting applications for Australian Immigration- Skilled-Independent Visa (Subclass 189), Skilled Nominated Visa (Subclass 190) and Skilled Work Regional (Provisional) (Subclass 491).• Monitoring the processing of the applications• Resolving customers issues/queries

• Managing and planning the functioning of the department.• To oversee the functioning of staff and ensure the smooth functioning of the department.• Checking and Submission of applications with respective Australian Authorities for Skills Assessment, Expression of Interest (EOIs), State Nomination and Department of Immigration and Border Protection. • Processing of applications for Skills assessment, State Nomination and Department of Home Affairs.• Vetting job duties, Competency Demonstration Reports (CDRs) and Recognition of Prior Learning (RPLs) etc.• To ensure the correct filing and processing of applications.• Innovating new ideas to improve efficiency and productivity.• Analyzing data, reports and presenting to management in an effective manner.• Developing policies and procedures to bring efficiency in the system/functioning.• Representing the department in the board room and overview meetings.• Visiting branches to provide trainings to staff and improve the case filing.• To brief, guide the staff and resolve their day-to-day queries.• Liaising with the Branch Managers and Regional Managers to work cohesively. • Carrying out research to find out the latest updates and information about Australian Immigration.• To guide and update the branches about development and changes in Australian Immigration rules. • To conduct the induction training