Training Management :• Responsible for developing and implementing Department Business Plan and Budget• Analyze network training requirement (TNA) and create and deploy Annual Training Plan based on dealer network status and business requirement forecast.• Deliver technical and non-technical training modules with brand essence• Develop new training modules for Non-Technical & Technical streams, review and update existing training modules basis market requirement• QMS Audit – Developed training process / SOP in coordination with technical and non-technical training team, ensure adherence and achieved zero NC during external audit.• Played an integral role in Digitalization of Training modules for Non-Technical & Technical streams• Responsible for all Admin activity of the training facility – Facility utilization, trainer utilization, monitor facility up-keeping. Formulated process for up-keeping in major areas (5s activity, Housekeeping, Infrastructure maintenance, Safety & security, Tools & Equipment’s, Building maintenance, Vehicle maintenance)• Liaison with VW Germany for achieving Department TargetProjects :• Developed & implemented DIT (Dealer Internal Trainer) at key dealer locations• Setup training facility at Gurgaon catering to 40% load from North and East dealers• Successfully setup 18 VGTAP Institutes PAN India in a span of 3 years. Including one Body & Paint facility for Audi India, and one Autotronic Institute for Volkswagen• Digitalization of Training modules – Liasson with agencies to develop new eLearning training modules to be delivered through online platform and mobile application

• Spearheaded technical training domain – Introduced new trainings to enhance customer handling methods. Resulting in improved customer satisfaction by 55%. • Increase local technicians’ percentage to 60% in three years. For this identified key skill required for local technicians to perform, trained and monitored their performance, counselled and improved their confidence. Helping to retain them on the job. Increased local technician % from 27% to 45% in a span of 1.5 years, without compromising workshop profitability.

• Pioneered and implemented Competence Matrix system in the year 1999. There by improving workshop productivity by 15%• Helped in identifying the gaps precisely and prepare training need analysis to address and deliver tailored made trainings. Thereby resulting in productivity improvement by almost 25%.

Responsible for Service and Training Operations for major sports and luxury cars of the world. Restructured workshop activities and was successful in increasing workshop revenue by 40% monthly