I primarily work as an Content Manager in the Content Solutions division. As Account Manager I mostly handle new clients and new projects in the KPO & BPO space. I've worked with partners ranging from major players in their respective sectors to early and mid-stage start-ups. Clients I've had the privileged to serve span across industries such as education, publishing and media. My responsibilities in this role include:• Focusing on growing and developing existing clients, together with generating new business.• Acting as the key interface between the customer and all relevant divisions.• Working closely with clients to understand their expectations and the scope of projects.• Successfully completing the project with my team of 20+ operators.• Production planning, scheduling, costing, setting up processes and teams that will take over the long term project. • Overseeing transition and knowledge transfer to the new teams.• Handling operations for key/strategic accounts as well as the more complex processes and work flows.