Suresh Babu Email & Phone Number

Kochi, Kerala, India

Ernakulam

Cochin Area, India

Madurai

-Clinic Administration and Management-Consultant Management-Implementation of all SOPS, policies and process related to the clinic-Marketing and Promotional activities to increase patient footfall and conversions -Cost analysis and management-Responsible for overall Clinic P&L, Capex, Opex, and revenue generation

Tirunelveli

 Ensuring the smooth running of day-to-day operations of all the departments within the center. Interpreting hospital and departmental policies, objectives and operational procedures. Administering the departments of Front office, Back office, Accounting, Costing & Billing, Outpatient, Customer Care, Counseling, Refraction, Operation Theater, House Keeping, Medical Records, Pharmacy, Optical Shop, and Laboratory. Charting down short-term and long-term strategy for continuous improvement of the center. Resolving all issues & problems pertaining to entire center, its employees, and customers with the help of subordinates and superiors. Making sure that all the customers are fully satisfied with the services of the organization and to take feedback from customers about the services and take corrective actions if required. Enhancing the revenue by building the organization brand into the society through conducting various types of outreach activities like Medical Camps, Health Education, health checkup camps, and school health programs. Orienting & training staff in implementing procedure and policies.  Monitoring and developing programs to improve patient, employee, and physician satisfaction. Training staff in their respective fields and in customer relationship. Ensuring the center meets health and safety regulations maintaining equipment and premises with the coordination of efforts between other departments. Liaison with government authorities for obtaining requisite licenses.

Thiruvananthapuram Area, India

 Created Sales campaigns that enabled ties with 4 new corporate clients. Achieved Inaugural Sales Target of the branch. Managed a team of diverse staff (Health & Fitness & Customer Service) to achieve business objectives with a strong emphasis on team leadership and motivation. Led advertising and promotion activities of the center to increase the usage of the center to generate more revenue. Performed monthly sales forecasting and competitive analyses to determine product performance levels and the need for new product developments and modifications on a quarterly basis. Controlled entire setup by keeping a strict vigilance over all the functioning ranging from the financial transactions up to the external administration. Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customers. Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.

Thiruvananthapuram Area, India

 Managed a team of 45 personnel in an Information Technology Enabled Service (ITES) company. Implemented quality improvement programs including root-cause analysis and remedial actions. Audited processes, identified critical gaps and designed new corrective procedures.  Trained employees on a regular basis to achieve more productivity and quality. Coordinated and managed vendors in different projects.

Bangalore

Thiruvananthapuram Area, India

Emba, Management

Diploma In Training And Development, Training And Development

Msc Applied Psychology, Organizational/Industrial Psychology

Pg Diploma In Hospital Management, Hospital And Health Care Facilities Administration/Management

Pg Diploma In Human Resources Management, Human Resources Management

Pgdttim, Travel And Tourism Industry Management

Bachelor Of Arts (B.A.), Psychology

Pre-Degree, Mathematics, Physics, Chemistry

Education record

Ta-101, Transactional Analysis

International Transactional Analysis Association (ITAA)