A dynamic Service Professional with a successful track record of achieving set goals, targets. Have over 13 + years of extremely successful experience in the automotive service industry. Currently working with Alzayani Automotive (Jaguar) in Kuwait and Current job emphasizes handling service section, dedicated to customer service, achievement of set targets, and ensuring that all company and brand values are perfectly maintained. Looking forward to furthering a challenging career in the field of automotive that would utilize my experience, knowledge, training, skills, and education.Achievements• Awarded Exceptional Performer 2016, 2017, and 2018 for outstanding contribution in the after-sales department for Ford Alghanim.• Strengthened the dealership's reputation by providing expert technical explanations and resolving product disputes between customers, dealers, and manufacturers.• Built lasting relationships with customers by treating them like family.• Ensure that all service personnel meets customer needs with a ‘never-say-no’ spirit to help achieve the highest level of customer satisfaction.• Built repeat business and customer loyalty by ensuring the highest quality repair status, Educating and problem-solving with customers on technical issues and vehicle operations.• Highly organized with a positive 'can-do’ attitude. Excellent command in SAP and Kerridge.• Fostered teamwork that motivated employees to achieve their highest potential.• Championing and driving customer orientation company-wide & ensuring customers’ voice is heard in the organization. Excellent customer handling, Leadership & Management skills.• Very successful in Manpower Management and identifying opportunities for emerging businesses and accelerated growth. Excellent analytical, communication, and negotiation skills.