Generic Business Operations Workflow Product with foundation based on human cognition & first principle algorithms

Responsible for hiring, mentoring & leading an effective engineering team responsible for the design & development of several Garage-Tech Products for the Automobile Services industry. The various products include:1) Garage Management System for Individual Garages (Job-Cards, Invoicing, Parts Procurement, CRM, Service Packs, eVHC) Android/iOS2) Garage Management System for Institutional Garages (for HP, PETROMIN Corporation South East Asia & GCC Countries 1000+ Garages) Android/iOS3) Body Parts Estimation Engine for Insurance Companies API4) eCommerce Store for Automobile Spare Parts (https://shop.spareit.co.in) Magento Web/Mobile5) Garages Discovery & Customer Loyalty Application (for Institutional Garages) Android/iOS 200,000+ UsersAdditionally, managed the Information Security & Compliance (PDPL/GDPR), Generative AI Implementation into the Development Process, DevOps & Scalable Cost-Effective GCP Cloud Infrastructure for the various deployments.

Empanelled with leading Expert Advisory Service Providers to Enterprises (like GLG).As a Consulting Enterprise Architect, I optimized client operations by integrating disparate systems through Master Data Management (MDM), structuring IT processes, and ensuring compliance with ITA, ISO-27001 ISMS and HIPAA.Have architected and automated BPO operations for clients, leveraging smart workflow automation tailored to various user categories and operational processes. My strategies have effectively automated decision-making tasks traditionally performed by supervisory staff, operations managers, and senior management, delivering significant gains to organisational efficiency.Key Highlights:* Implemented Smart Auto-Work-Allocation System across over 100 client processes, managed by 300+ employees across two production centers, optimizing task assignment based on client SLA, prevalent turnaround times, and available staff skill set.*Enhanced organizational KPIs through prescriptive analytics for a continuous feedback loop.*Automated workforce training programs based on quality feedback, staff shortage, projected volumes, cross-training goals and employee efficiency.* Designed concise senior management dashboards focused on NorthStar metrics and Exception metrics, enabling quick informed decision-making and strategic oversight.

Indecomm was founded in 2003 as a technology-enabled services company. Played key role as founder of the IT Engineering division of Indecomm. Over the years, I led several technology platform (Internal use & SaaS) initiatives to handle complex business processes across a wide range of industry domains like mortgage, healthcare, banking & EDP. My division architected & implemented IT solutions to support over 100+ mortgage and data-processing engagements (Internal & SaaS) over the years. The user base was about 2000+ across different geographies in India (operating 24x6) & US.Key products architected & Implemented:* HI-SPEED DATA PROCESSING FRAMEWORK for BPO Operations (across 4 production centers in India) - 1000+ data processing projects* DYNAMIC DOCUMENT HUB for MORTGAGE-BPO Operations (across 6 production centres in India & US) - 100+ mortgage processes.* iTITLE-HUB for MORTGAGE-BPO Operations- Title (Online & Field) & Tax (Online, Call, Mail) Abstraction Workflow Management. 20+ clients.* OMEGA (Operations Management & Employee Grading Application) - Centralized Operations Management Dashboard/Reporting for BPO Operations, Vendors & Work-from-Home contractors* Indecomm ONE - SSO portal for Employee Leave/ Ticketing/ Appraisal/ Communications/ Expense Reimbursement/ Facilities Management. * CORPORATE INFORMATION PORTAL - Corporate Financial Portal for tracking P&L, Balance sheets, Cashflow, AR/AP, Forecast etc across divisions* KAIZEN (Audit Genius) - SaaS solution for loan audits. It leverages technology for simplification of the loan audit process across cross-functional teams. In addition to robust reporting and root cause analytics, it also offers an in-depth BI dashboard. 200+ audit workflows implemented.* INCOME-GENIUS is a SaaS technology solution for income analysis. IncomeGenius auto-identifies & extracts income data from IRS forms, flags exceptions/missing documents & also generates 1084 cash flow analysis prescribed by Fannie Mae.

TRRS was founded in 1999 as a technology-enabled services company focused on high-speed document imaging technologies and automated data capture from structured and unstructured forms, with an innate ability to apply these technologies meaningfully to improve operational efficiency and customer experience. Played a key role as founding member of the engineering division of TRRS. I led several technology platform (customized software/Internal use) initiatives to handle complex business processes for a number of banking and EDP operations. Key products Architected & Implemented by me/my team:* APLOCS (Asia Pacific LOCkbox System) for Deutsche Bank (6 countries in Asia Pacific region) - key technologies: automated forms identification, OCR/ICR data extraction from cheques/stubs, data processing/exception workflows, eClearing, automated cheque sorting * ALPS (Automated Letter Processing System​) for Standard Chartered Bank, Bangalore - key technologies: CRM workflow between disconnected bank offices & back office processing centres, query categorization & Resolution workflow.* HISCAN+ generic data processing platform for electronic data processing (EDP) for internal use for 100+ data processing projects - key technologies: OCR, data processing workflow * HIPAA FastTrack EDI Translation engine for HIPAA compliant healthcare transactions * Inward Docs Processing for Unilever pan India in 8 ROCs - key technologies: barcode based real-time scanning & document indexing solution

Principal IT Consultant for a number of small/mid-size companies, in diverse businesses like:* Manufacturing (Plastics & Chemicals), * Digital Printing, * Aviation Management for Air Taxis, * Sports Clubs Managment, * FMCG Distribution, * Electrical Equipments Distribution, * Digital Imaging Equipments, * ISP Accounting, working on EDP design & implementation on a number of projects (both computing hardware & software)

Institute Coordinator & lead trainer for Operating Systems (DOS, Windows), Networking, Productivity Applications (WordPerfect, Lotus 123) & Programming (Data Structures, Algorithms, C, C++, dBASE, Clipper)