Suresh Ramiah Email and Phone Number
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Accomplished Director with extensive experience in global IT operations and deep expertise in enterprise-level Data Services across all platforms focused on increasing system availability, scalability, and performance. Excel at building, managing, and motivating high-performing teams (ranging from 3 to 250). Passionate about leading global cross-functional initiatives including providing hands-on technical contributions to drive success. Partner successfully with teams, peers, and leadership.
City Of Long Beach, Technology And Innovation Department
View- Website:
- advantasure.com
- Employees:
- 640
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Technical Support OfficerCity Of Long Beach, Technology And Innovation DepartmentIrvine, Ca, Us
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Director, Product OperationsAdvantasure 2021 - PresentGlen Allen, Virginia, United StatesResponsible for the overall performance, standards and direction of the Data Operations and Product Operations support domains. Partnering with Product Engineering, Quality Assurance, Product Management and Business Leadership to follow business imperatives. Overall management, execution, and operations of Product Operations deliverables, and supporting Advantasure’s Product support operations, Service Level Agreements and delivery.▪ Manage and lead vendors, partners and managed services as a part of the overall support ecosystem. Ensure their performance meets Advantasure’s need and SLAs.▪ Coordinate with Product Management, Product Engineering, Architecture and Business Leadership to define and lead the operations and support needs of enterprise solutions.▪ Responsible for establishing and enhancing formal processes, schedules, and SLA’s for product operations, support, data exchange, and data transmission.
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Director, Production EngineeringLegalzoom 2018 - 2020Glendale, CaProduction Engineering brings in the ability to support at scale the day-to-day needs of LegalZoom's customers, and those that directly provide service to them. Software defects and Technical debt impacting customer experience are our direct responsibility. We help ensure technology teams retain focus on timely execution of critical projects and quality of software being delivered.Leading a team of Engineers with a passion for increasing system reliability of LZ’s business critical services in a complex distributed environment. Being ‘first responders’ to any incident affecting production stability we strive to eliminate downtime and improve the manageability of all LZ services, with a strong customer focus, world class quality, effective communication, fast moving solutions, quick and constructive resolutions of conflicts, and a “no barriers” mentality. -
Director, Data ServicesLegalzoom 2016 - 2018Glendale, CaLegalZoom customers trust us with data that is very vital, the way it is used and the power it represents. Directed a team of passionate database experts who help drive the evolution of LegalZoom’s Enterprise Data Platform, availability, scalability, and operational efficiencies.▪ Increased efficiency; reduced licensing costs after designing and implementing HA/DR solution. Focused on Enterprise Data Layer constituting DB platform upgrade (MS SQL) and storage migration to EMC Unity.▪ Overhauled BI (Tableau) architecture to more robust, available, and scalable platform. ▪ Helped transform LZ’s Data Architecture to align with AE’s Microservices and Event Driven Architecture.
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Director, Data ServicesExperian Consumer Services 2010 - 2014Costa Mesa, CaDesigned and delivered IT data services 24x7 to 4 business units. Directed DBA team to support critical databases (SQL, Oracle, MySQL, Teradata, MongoDB, Cassandra) serving as backbone of Business, Transactional, Reporting, Data Warehouse, and BI systems. Selected to create and manage Tier 1.5 Support Triage team. Directed Automation & Build Engineering teams.▪ Managed Database Operations team; drove 99.9% DB uptime for data-centric, $1.4B+ revenue corporation. Ensured adherence to Service Level Agreements. Managed vendors/assets.▪ Established DBA Center of Excellence; increased support coverage from 12 to 20 hours/day. Expanded Database Administration (DBA) footprint into UK. Implemented “Follow the Sun” model to increase database coverage.▪ Resurrected Triage team, handling Tier 1.5 support for critical production issues; created charter, roles, measures. Reduced ticket backlog by 76% in 3 months by scaling Triage team. Supported consumer product lines and partners. -
General Manager, Infrastructure Management ServicesSify Technologies Limited. 2008 - 2010Chennai Area, IndiaDirected resource planning, budgeting, and operational initiatives for $6.5M Global IMS division. As Service Delivery Head managed SLA-driven engagements with Sify’s global and domestic clients. Held division-wide responsibility for P&L, pre-sales, logistics and strategic/tactical planning. Managed 8 direct/250 indirect reports/$3M budget. Reduced operating costs 10%+. -
Manager, Data Management ServicesPalm, Inc. 2003 - 2008 -
Dba/Data Warehouse ManagerHandspring Inc. Oct 2001 - Oct 2003
Suresh Ramiah Skills
Suresh Ramiah Education Details
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Master'S Degree
Frequently Asked Questions about Suresh Ramiah
What company does Suresh Ramiah work for?
Suresh Ramiah works for City Of Long Beach, Technology And Innovation Department
What is Suresh Ramiah's role at the current company?
Suresh Ramiah's current role is Technical Support Officer.
What is Suresh Ramiah's email address?
Suresh Ramiah's email address is sr****@****oom.com
What is Suresh Ramiah's direct phone number?
Suresh Ramiah's direct phone number is +132396*****
What schools did Suresh Ramiah attend?
Suresh Ramiah attended University Of Alabama In Huntsville.
What skills is Suresh Ramiah known for?
Suresh Ramiah has skills like Business Intelligence, Data Warehousing, Cross Functional Team Leadership, Leadership, Agile Methodologies, Sdlc, Vendor Management, Project Management, Software Project Management, Integration, Information Technology, Software Development.
Who are Suresh Ramiah's colleagues?
Suresh Ramiah's colleagues are Dionaka Shelton, Sindhuri Cherukuri, S Thirumalareddy, Emily Volpe, Cpc, Crc, Cbcs, Maysoon Hamad, Siva Vandanapu, Nicole Tringer.
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