• Responsible for the Team's Dynamic KPI attainment with a capacity of 12 Agents.• Leading continuous improvement initiatives to identify inefficiencies, streamline processes,and implement Lean Six Sigma principles across the team & organization.• Developing and deploying standardized processes and automated solutions to supportCompany's growth along with analyzing existing workflows to identify areas for improvement,implementing changes to enhance efficiency, and ensuring scalability.• Leveraging data analytics to identify opportunities for improvement, make informed decisions,and drive business performance.• Developing Frameworks and implementing it to improve Agent's performance.• Internal tool development ideas and maintaining the Shrinkage.

• Planning, organizing and directing the work of 10-15 associates, outline procedures andinstructions on work received, make time estimates on new jobs received, check accuracy /quality of content creation / population done by others, ensuring records are maintainedaccurately, ensuring utilization of team is high, mentor and train new team members• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow ofproducts; improve processes and reduce discrepancies• Work with various internal teams to help drive tools and process improvements thataffect vendor/catalog management workflows• Drive appropriate data-oriented analysis, adoption of technology solutions andprocess improvement projects to achieve operational and business goals• Manage stakeholder communication across multiple lines of business on operationalmilestones, process changes and escalations• Ensure high quality standards for interviewing and hiring employees at all levels ofthe organization• Execute specific people programs on coaching and development and team engagement.

•Responsible for developing, managing project plans and resources required to completeprojects within defined scope, quality, time and cost constraints• Lead and oversee team of 15 research analysts, providing guidance, support, anddevelopment opportunities to ensure maximum productivity• Plan, organize, and direct daily work activities to achieve operational targets withindefined timelines and budgets• Monitor and assess team performance against KPIs, taking corrective action as necessaryto ensure objectives are met• Liaise with other departments and stakeholders to ensure efficient and effective communicationand collaboration workflow and optimize resources• Develop and implement process improvements to streamline• Maintain accurate records of all team activity and performance• Prepare regular reports for upper management• Conduct team meetings to discuss progress, issues, and concerns• Handle disciplinary issues in accordance with company policy.

● Responsible for project planning and execution along with company sales● Projects planning, management & completion● Design review and site inspections to be done regularly● Coordinate with clients to receive the payments upon project stages● Attending tender meetings.