Planning, scheduling, and reviewing workload and manpower to make sure targets are being met on a cost-effective basis, creating a detailed schedule based on strict deadlines. Communication of any changes in the order or delivery date to relevant clients. Monitoring production standards. Responsible for the production, procurement, and planning of daily operations. Regular meetings with Executive Director around fiscal planning. Communicating with all relevant leaders, employees to ensure delivery times are in place. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Playing a significant role in long-term planning, including an initiative geared toward operational excellence, providing guidance to employees, Supervising and coaching leaders on a regular basis. Tabulating of accrued employee benefits, development of individual programs. Managing the growth and success of the team. Handling multiple processes and client requirements. Leading multiple teams headed by team leaders and SME's. Production planning, recruitment requirements, training requirements, day-to-day production requirements and plans, Contingency planning, handling process requirements. Previous Profile in the Same Company: Training research skills basic and advanced, process training, refreshers for bottom performers, new process training, Communication skills, soft-skills, V & A, written skills etc.,. Preparing training reports, observation reports, PIP's, mapping training schedules with production and training requirement, Management activities, leadership activities, quality compliance etc.,.