Suresh Vijayakumar Email & Phone Number

Bengaluru, Ka, In

Bangalore, India

I oversee operational systems stability from a Change management perspective, ensuring that changes to our technology landscape cause minimal to no disruption to business operations. I am dedicated to driving continuous improvement by leveraging standard change management metrics.📅 Planning, scheduling, and facilitating Change Advisory Board (CAB) meetings are integral parts of my role, where I ensure thorough change impact analysis is conducted, and approvals for implementation are granted based on documented risk assessments.📝 As the key authority for all Change Management approvals, I am responsible for coordinating with the release manager and operations owners/OP Leads to ensure the safe and compliant migration of code into production environments.💻 I take ownership of the stability and availability of our digital platforms, prioritizing optimal digital experiences for our customers. This involves managing incidents, change controls, change communication planning, Forward Schedule of Changes (FSC), Configuration Management, support coverage, Certificate Renewal process, and SW/HW License Management.🚀 Additionally, I spearhead operational delivery and support for next-generation solutions, transforming how customers interact with and receive Digital Technology support. I lead projects spanning across digital operations, encompassing infrastructure, end-user support, network management, and more.📑 To maintain operational efficiency, I define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes, ensuring clarity and consistency in our operations.Managed end-to-end Change and Release Management processes to enhance service delivery and meet user requirements.Coordinated with multiple teams to plan and execute release schedules, emphasizing continuous improvement and alignment with business objectives.

Bengaluru, Karnataka, India

Led a 30-member vendor support team to provide application support and IT service delivery for over 1,000 users, consistently maintaining SLA compliance.Managed IT infrastructure, enhancing reliability and performance while reducing operational costs through effective resource management.Implemented BI tools like Tableau to drive data-driven decisions and optimize business performance.Managing support for all application that are under Technology organization for the users that are spanned across the globe. The support includes applications based on varied technologies traversing from Windchill Platform, eMatrix, Java and CAD related technologies.Overall owner and initial point of contact for all Technology related application support, by administering Support Tickets Management and supporting the applications over 1000 users; ensuring SLA met for all tickets & no backlog beyond 10% toleranceAccomplished in managing a vendor support team comprising technical and functional experts, overseeing a team size of approximately 30 employees. Led the recruitment and onboarding processes, trained team members, provided ongoing coaching and development opportunities, and conducted performance evaluations.Acted as a key point of contact (POC) for software and hardware license management, patching, and annual maintenance. Successfully coordinated license renewals and ensured compliance with vendor agreements, optimizing software and hardware resources while minimizing costs. Demonstrated strong organizational skills and attention to detail in tracking license and maintenance schedules, ensuring timely renewals and minimizing business disruptions.

Bengaluru Area, India

Oversaw end-to-end release management, from planning to closure, ensuring standardized processes and efficient workflows.Coordinated with cross-functional teams to execute go-live activities, reducing deployment risks and enhancing delivery capabilities.Developed and implemented best practices for release management, fostering a culture of continuous improvement.Responsible for end-to-end release management, overseeing the entire process from planning to closure. Accountable for maintaining the release calendar, release plans forward schedule plan, run book, cutover plan/ implementation plan, release repository, and SOX documentation.Held overall responsibility for planning, developing, coordinating, and leading software release activities in collaboration with the application teams. Collaborated with stakeholders, including project managers, technical leads, Devops team and cross-functional teams, to ensure smooth coordination and successful execution of releases.Conducted release readiness reviews, milestone reviews, and business go/no-go reviews to ensure the preparedness of the release. Led and coordinated the go-live activities, including executing deployment plans and checklistsDeveloped and implemented best practices for release management, ensuring standardized processes and efficient workflows. Played a key role in establishing a culture of continuous improvement in release management practices, leading to increased efficiency and enhanced delivery capabilities.Reduced average release downtime by 25% through meticulous planning and coordination, resulting in increased operational efficiency.Implemented best practices for release management, ensuring standardized processes and efficient workflows, resulting in a 20% decrease in post-implementation issues and a 10% increase in customer satisfaction.

Chennai Area, India

Defined project deliverables and led teams to ensure 100% on-time delivery within budget.Managed stakeholder communication, ensuring alignment on project goals and timelines.Successfully led a data migration project, ensuring seamless integration with existing systems.End-to-End Project Management starting from project planning till closure, where execution takes most of the effort hours managing IT projects. Facilitated release planning meetings to construct efficient releases that reflect demand and capacity. Tracked any additions, deletions or change in scope on the published release plan including efficient tracking of defects.Led and coordinated Go-Live activities, including the execution of deployment plans and checklists. Held overall responsibility for planning, developing, coordinating, and leading software development and release activities.Acted as an onsite coordinator, interfacing directly with customers to understand their needs, gather new requirements, and manage support tickets.Successfully led the Data Migration project from inception to completion, managing all phases including requirements gathering, planning, execution, and delivery. Ensured data integrity and seamless integration with existing systems.

Japan

Development/ Customization using .NET APILiaised with the consultant of Intergraph with regards to troubleshooting of issues. Maintained updated Development Environment & Documentation. Responsible for end-to-end migration & conversion of the databases. Handled all the problem of end users. Participating in the brain storming sessions for generating/ enhancing the requirements of the product in terms of Back-end activity.

Master Of Computer Applications (M.C.A.), Computer Science, 74

Bachelor Of Science (B.Sc.), Computer Science