Suresh Vijayakumar Email & Phone Number

Bengaluru, Ka, In

India

Own operational systems stability from Change management perspective; ensuring that changes to the technology real estate create no to minimal disruption to the business and drive continuous improvement based on standard change management metrics. Plan, schedule, drive Change Advisory Board (CAB) meetings to ensure commensurate level of change impact analysis is applied & approvals for implementation are provided based on documented risk basis. Identifying customer needs and overseeing service delivery by ensuring high level of customer satisfaction through seamless delivery. Maintaining positive relationships with customers. Chairing and managing key operations related meeting with Customer and internally with different stakeholders.Manage customer relationships through regular communication with clients. Manage and resolve escalations and issues raised by customers.Accountable for overall quality of service delivery and customer satisfaction & Accountable for solution delivery at an agreed SLA:

Bengaluru, Karnataka, India

Working as an overall Owner and Initial Point of Contact for all PLM technology related application support. Administering Support Tickets Management and supporting the applications over 1000 users; ensuring SLA met for all tickets & no backlog beyond 10% tolerance. Ensuring no downtime for critical and strategic platform applications; engaged in managing problem tickets, conducting root cause analysis for incidents and implementing remediation following release management. Accountable for End to End Release Management for all the Migration and Upgrade projects in the PLM Application. Planning release windows and the overall release lifecycle by managing risks that may affect release scope.Working on License & SW/HW Renewal and Annual Maintenance for all the PLM applications in GE Current & Lighting; acting as a POC for SW/HW License Management for DSI teamPerforming yearly CAD software upgrade; planning, executing and finalizing Upgrade Projects as per the strict deadlines and delivering projects on time & within budget.Defining, owning & implementing process improvement opportunities to reduce the open tickets volume. Interfacing with Development Team and ensuring Knowledge Transition to self and RTS Team for all the technologies that are planned for support.Establishing working relations with peers & vendors for successful support and smooth transition

Bengaluru Area, India

Owned end-to-end Release management starting from planning till closure by conducting Release Readiness reviews, Release calendar reviews, Runbook/Implementation plan walkthrough, Milestone Reviews, Business Go/No-Go reviews and Post Implementation review.Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectationsContinually work towards making improvements in the release process. Assisted with delivery of customer service reviews, other miscellaneous customer meetings and accountable for overall quality of service delivery and customer satisfaction.

Chennai Area, India

Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists. Holds overall responsibility to plan, develop, coordinate and lead software release activities with application and support teams.Served as a gateway /single point of contact (SPOC) for both the offshore as well as onsite team by managing the client expectations(Onsite-Coordinator)Manage the development of the functional & technical design. Provide process integration with other technical areas. Plan track & manage the execution of team tasks. Responsible for the technical coordination with the offshore team. Knowledge transfer from the client to the team – Obtain the technical knowledge and share it with the teamCommunicate timelines, progress, delays etc back and forth from the team to the client and vice versaShares the FRD (functional requirements document) and works on making a test plan. Review the test scenarios/Test cases with the client team and provides a sign off• Deployment Manager: Manage all aspects of the end to end Deployment process. Planning, scheduling and controlling the movement of Releases to test in live environments.Deals with release package design, build and configuration. Deals with release package acceptance including business sign off. Ensuring that the integrity of the live environment is protected and that the correct components are released.Deals with release package design, build and configuration. Deals with release package acceptance including business sign off. Signs off the release package for implementation

Master'S Degree, Computer Science

Bachelor Of Science - Bs, Computer Science