Suretha Kemp Email & Phone Number

Rosemount, Mn, Us

Minnesota, United States

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Managing 13 End User Service Technicians and System Administrators across 9 sites. • Manage project execution to ensure adherence to budget, schedule, and scope.• Constantly striving to improve service level agreements and customer satisfaction. • Lead implementation of the first Service Desk for the company. • Lead implementation of ServiceNow as an ITSM solution.• Created and implemented a company-wide mobility policy.• Monitor the performance of project team members, providing and documenting performance feedback.• Vendor negotiations for Infrastructure tools including hardware, software and collaboration options.

Arden Hills, Mn

•Managing a group of 17 globally located Database administrators over multiple database platforms.•Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.•Confer with project personnel to identify and resolve problems.•Prepare project status reports by collecting, analyzing, and summarizing information and trends.•Develop and manage annual budgets for information technology projects.•Review existing disaster recovery, crisis management, or business continuity plans.•Conduct or oversee contingency plan integration and operation.•Manage project execution to ensure adherence to budget, schedule, and scope.•Monitor or track project milestones and deliverables.•Direct or coordinate activities of project personnel.•Assign duties, responsibilities, and spans of authority to project personnel.•Schedule and facilitate meetings related to information technology projects.•Initiate, review, or approve modifications to project plans.•Perform risk assessments to develop response strategies.•Monitor the performance of project team members, providing and documenting performance feedback.•Identify need for initial or supplemental project resources.•Negotiate with project stakeholders or suppliers to obtain resources or materials.•Develop implementation plans that include analyses such as cost- benefit or return on investment (ROI).•Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

Arden Hills, Mn

Arden Hills