Business Analyst
Current• Conducted comprehensive revenue, cost, and profitability analysis for system integrators and over 100 end-clients, aiding in accurate business forecasting.• Facilitated the deployment of a global workforce of 250+ field engineers, optimizing utilization by reviewing performance metrics, escalations, appreciations, and P&L contributions.• Analyzed engineers' utilization across 120+ countries across APAC, EMEA and LATAM regions, and over 100 projects, driving cost optimization and effective financial planning.• Assessed Client needs to recommend optimal project execution strategies, enhancing P&L by evaluating potential partners' service quality and business scope for senior management and CXOs.• Conducted detailed feedback analysis on escalations and appreciations for 100+ projects, improving Client satisfaction (CSAT).• Identified and mitigated project risks using RAID logs, ensuring smooth project transitions and business as usual (BAU) operations.• Served as an Executive to the Global Service Delivery Director, managing all data related to service delivery and project management.• Optimized internal workspace by establishing a centralized data repository for cross-functional teams, including Sales, Pre-sales, Finance, Resource Deployment, and Project Management.• Standardized process workflows, KPIs, KRAs, and RACI matrices for internal stakeholders.• Governed documentation for 100+ projects, including MSAs, SOWs, and POs.• Created live project status dashboards for tracking field engineers, tickets in Service Now, assets, and project SLAs using Microsoft Power Query Editor, Power BI, and Excel.
