Suria Intan Email & Phone Number

Australia

Sydney, New South Wales, Australia

- Managing existing customer payments arrangements, redraws & ad-hoc requests - Processing daily loan and treasury transactions - Actioning loan variations once approved by credit team- Performing loan maintenance and remediation when required - Processing discharge requests and providing payout figures prior to settlement - Maintaining clear and effective communication with internal and external stakeholders - Completing daily internal quality assurance checks-… Show more - Managing existing customer payments arrangements, redraws & ad-hoc requests - Processing daily loan and treasury transactions - Actioning loan variations once approved by credit team- Performing loan maintenance and remediation when required - Processing discharge requests and providing payout figures prior to settlement - Maintaining clear and effective communication with internal and external stakeholders - Completing daily internal quality assurance checks- Adhering to procedures and upholding regulatory requirements and AML/KYC obligations - Training new staff members - Point of contact for internal stakeholders Show less

Sydney, New South Wales, Australia

Providing resolution to credit card disputes transactions, customer enquiry and complaints Decision making based on sound of judgment and process procedures Provide World Class Credit Card Scheme resolutionCollaborating extensively with upstream and downstream partners to ensure customer disputes are resolved with a positive outcome

Lidcombe, New South Wales, Australia

Client MaintenanceAssessing, processing and approving CommBiz applications and maintenance Establish BPAY applications, amendment and closureProviding solutions and excellent customer service to customer enquires via email and phone call (Internal & External customer)

Lidcombe

Credit Card Dispute November 2012 - December 2016- Processing disputed transaction from Branches, Direct Banking, Help Desk via Commsee to Daisy database- Investigate and analysing the nature of the dispute- Decision making based on the judgement and process procedures Mastercard and Visa regulations- Identify areas requiring process improvement, recommending solutions and escalating more complex issues as necessary- Processing adjustments to cardholder… Show more Credit Card Dispute November 2012 - December 2016- Processing disputed transaction from Branches, Direct Banking, Help Desk via Commsee to Daisy database- Investigate and analysing the nature of the dispute- Decision making based on the judgement and process procedures Mastercard and Visa regulations- Identify areas requiring process improvement, recommending solutions and escalating more complex issues as necessary- Processing adjustments to cardholder accounts for the disputes transactions- Encouraging and leading the team to continuous improvement to make the process simpler and easier for internal and external customers. Show less

Merchant Investigation• Clearing rejections transactions based on the information on the report from MasterCard and Visa and process to the merchant/cardholder account• Investigate, processing, reconcile and maintaining the rejections in the CDO Reconciliation account within the expected date• Balancing, Reconcile and process the outstanding amounts in the Bpoints rejection and settlement accounts

Parramatta, New South Wales, Australia

Merchant ChargebacksMerchant services June 2006 - May 2012• Coordinate and delivery first level service and technical support to Group client base in accordance with agreed Service Level Agreement and assigned benchmarks• Providing services to HVC (High Valued Client) eg; Woolworths Limited, Qantas, Australia post, Department of Immigration, Jetstar, etc. for all the disputes transactions • Investigate and processing disputes transaction according to the reason… Show more Merchant ChargebacksMerchant services June 2006 - May 2012• Coordinate and delivery first level service and technical support to Group client base in accordance with agreed Service Level Agreement and assigned benchmarks• Providing services to HVC (High Valued Client) eg; Woolworths Limited, Qantas, Australia post, Department of Immigration, Jetstar, etc. for all the disputes transactions • Investigate and processing disputes transaction according to the reason codes and the procedures • Educate clients about the natural of the process and procedures of the disputes transactions• Investigate and providing solutions to client’s enquiries by following procedures, relevant support, experience and/or practical judgment• Submit supporting documentations to VISA or MasterCard • Handling clients complain in professional manner• Receiving incoming calls and solving client issues or enquiry Show less

Payroll Officer, Cash Officer, System Officer, Service Supervisor, Customer Assistance, Reconciliation

Master key Investment