Surinder Singh Email & Phone Number

Gurgaon, India

- Working as Senior Consultant - Business Advisory Services.- Worked on blueprint, business process design and complete end-to-end implementation of SAP CRM (EHP3) for leading telecom and consumer electronics client in India.- Working on SAP CRM + SAP Hybris Marketing project for UAE Government.- Managing functional team of SAP CRM resources.

Gurgaon, India

• Working as SAP CRM Functional Consultant in domain of SAP CRM 7.01 Sales, Service and Marketing module have done End-to-End global implementation for several US based clients.• Working on blueprint and gathering requirements.• Managing a team of SAP CRM functional resources• Working on Base customising, Sales, Service & Marketing Management, Interaction Centre management functionalities• Working on UI framework, WebUi customising, Transaction Launcher, ERMS, rule policy… Show more • Working as SAP CRM Functional Consultant in domain of SAP CRM 7.01 Sales, Service and Marketing module have done End-to-End global implementation for several US based clients.• Working on blueprint and gathering requirements.• Managing a team of SAP CRM functional resources• Working on Base customising, Sales, Service & Marketing Management, Interaction Centre management functionalities• Working on UI framework, WebUi customising, Transaction Launcher, ERMS, rule policy management, Pricing, Integration of SAP Mobility solutions, Territory management functionalities• Extensive experience on niche areas like Implementation and customizing of Interactive Reporting, Xcelsius Dashboards• Working with Global teams to deliver high quality SAP solutions• Getting business requirements from client, Analysing requirements and Mapping business processes in SAP system, design solution, Prototyping• Deployment of solution & Hypercare post Go-Live• Guiding technical team in understanding business requirements Show less

Mumbai Area, India

Project: 'New Business Strategy’ - Scope and Strategy of Credence Logistics for entry into Warehousing IndustryDescription:•Secondary research to identify targeted industries.•Primary research by meeting with senior executives in different industries, competitors as well as warehouse visits.•Analysis of Innovations in international market, legal aspects, present industry gaps.•Financial analysis to explore economics around each of Make / Buy / Lease model and… Show more Project: 'New Business Strategy’ - Scope and Strategy of Credence Logistics for entry into Warehousing IndustryDescription:•Secondary research to identify targeted industries.•Primary research by meeting with senior executives in different industries, competitors as well as warehouse visits.•Analysis of Innovations in international market, legal aspects, present industry gaps.•Financial analysis to explore economics around each of Make / Buy / Lease model and identifying most beneficial model. •Due diligence to identify prospective clients.•Devising short, medium and long term strategy of Credence Logistics Show less

Role: Area In charge, After sale product performance management for STUs in Punjab Region & private customers in ChandigarhResponsibilities•Market Information Management and Competitor Analysis to recommend strategy to create competitive advantage•Profitable Customer Relationship management leading to client retention & rise in market share•Marketing Channel Mgmt.: To manage & direct network partners to execute product performance activities profitably•Product… Show more Role: Area In charge, After sale product performance management for STUs in Punjab Region & private customers in ChandigarhResponsibilities•Market Information Management and Competitor Analysis to recommend strategy to create competitive advantage•Profitable Customer Relationship management leading to client retention & rise in market share•Marketing Channel Mgmt.: To manage & direct network partners to execute product performance activities profitably•Product Enhancement: To evaluate product performance after sales and recommend strategy to enhance performance•To Train customers to maintain and operate product effectively leading to increase in profitability•Inventory Management of spare parts at customer’s site that leading to reduction in Turnaround Time•Supplier Relationship Management: To manage valuable relationships with suppliers and provide regular feedback to them Show less

Installation of Mini Paint Circulation System for Swift.Time study of all manual processes in paint shop to find out standard time

Mba, Marketing

Activities and Societies: Founder and President of Personality Development and Cognizance Club, SJMSOM. Active member of Marketing Club.

B.Tech, Mechanical Engineering

Activities and Societies: - Organizer of two days Seminar on Advances in Composite Materials - Coordinator of program on Communication.