● Handle 25-30 huge builder accounts at any given time.● Gather and assess information to make appropriate warranty determinations.● Process warranty requests according to standard operating procedures.● Communicate all relevant information pertaining to the claim to the builder, dealer, or homeowner as required.● Work with Field Technicians to determine the best approach for a long-term solution to the claim.● Order service parts and products required to repair windows and doors.● Liaise with internal departments such as Sales, Purchasing or Production.● Follow Company Policies and Standard Operating Procedures.● Assist Department Manager and team with departmental process improvements.

During my time at Shine Projects - ● Support the Marketing Manager with agency briefing and campaign planning.● Build email campaign templates for national and regional campaigns.● Assist the Marketing Manager with presenting, reporting and marketing inquiries.● Work with the marketing team on national events and programs. (local campaigns, email & direct mailinvitations)● Build campaign reports (KPIs) and presentation review for the marketing team.

● Develop and maintain relationships with media outlets and arrange interviews for clients.● Strategically develop advertising campaigns.● Manage the marketing team.● Promote client brands, products, and/or services via social media, email, print, broadcast, and other forms ofpromotion.● Create and distribute reports with analytical data about each campaign strategy used.● Plan and organize publicity events.

● Achieved effective communication on different digital platforms of the brand.● Developed a client database which identified resourceful variables of customers data.● Innovating strategies which build ideas for marketing initiatives.● Created company presentations which formulated ideas and factors responsible for present and future brandgrowth.● Debunked the client briefs with the CEO and Marketing Manager and Account Executives.

● Created/Developed and hosted 7 successful brand awareness campaigns.● Achieved 1260 leads with a 78% conversion rate.● Accomplished awareness in brand management.

● Worked in Online Lead Management, Customer Relationship Management and Reputation Management forŠKODA AUTO India and Honda India.● Managed red-flagged client cases for ŠKODA AUTO India and Honda India.● Created and managed a database of all brand products and market competition.● Process Trainer for new joinees.● Product Specialist.

• Supervising the operation.• Quality analysis of the finished product.