Suriya J Email and Phone Number

Conducting advanced research and spearheading the integration of Augmented Analytics within Zoho CRM. Leading a skilled team specializing in numerical machine learning to enhance the CRM’s analytical capabilities, encompassing Descriptive, Predictive, Prescriptive and Comparative insights -critical facets for leveraging data in the finance-driven business landscape. Managing extensive datasets derived from Zoho’s suite of products, extracting valuable insights by conducting EDA, feature engineering and leveraging them to train sophisticated analytical models.Delving deeply into statistical analysis and causation, gaining a competitive edge in developing time-series and regression-based insights to elevate the overall customer experience.

Revamped ManageEngine Mobile Device Management having a keen understanding of customer needs, delivering tailored solutions for improved customer satisfaction and a sense of value for money.Elevated the inventory experience by analysing the device behaviour, notifying users of any anomalies avoiding potential threats which significantly reduced the threats count by around 27% in that year. Implemented a predictive model helping organisations plan for device replacements or upgrades more efficiently thereby saving 11-13% on unexpected purchase cost of devices.

Focused on feature enhancement, bug resolution, and scalability optimization for Mobile Device Management (MDM) product. Optimized the tracking mechanism for inactive devicesDeveloped User Management Framework to facilitate seamless implementation for cross-functional teams which elevated the user experience (UX) at various developmental stages to enhance overall usability

Learned about the enterprise applications and it's impact on a broader scale.Worked on improving Service Desk Plus(IT tracking software) to scale the tracking module.Improved UX by implementing tooltips on each stage for better usability.

Developed digiSOS android app which is helpful for alerting in emergency situations.