Surender Kumar Email & Phone Number

Foster City, California, US

Foster City, CA, US

Santa Clara, California, US

• Provided Technical Support to customers and partners related to SD-WAN issues
• Provided configurations, troubleshooting and best practices to customers
• Managed support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provided fault isolation and root cause analysis for technical issues
• Published Technical Support Bulletins and other technical documentation in the Knowledge Base

San Jose, California, US

• Function as a primary customer contact for all incoming and assigned customer cases
• Troubleshoot, resolve, and document LAN/WAN, VPN connectivity issues
• Carried out network performance monitoring, Packet capture using Wireshark, tcpdump to troubleshoot the issue
• Participating in on-call responsibilities in support of a 24 x 7 x 365 production environment
• Escalate customer issues and request assistance as appropriate

Santa Clara, California, US

• Networking - TCP/IP, UDP, RIP, EIGRP, OSPF, BGP, MPLS, HSRP, VRRP, STP, RSTP, VLAN, VPN, Wireshark, Tcpdump, AWS Advanced Networking, Network automationNetwork Monitoring - PRTG, Solarwinds NPMNetwork Tools.
• Conducted research for logging/messaging capability of log sources and captured supporting data including log message generation triggers, content, format, storage medium, transport/ protocol, and transmission rate
• Collected and analyzed sample log messages, produced and applied message classification, and designed message parsing rules
• Wrote parsing rules using Perl Regex to parse the log message and inserted the entries in database tables
• Wrote and updated Compliance reports for major compliance suits - FISMA, HIPAA, PCI, ISO, ITIL, NERC, PCI, SOX/COBIT
• Generated proposals for device support that aligns with the company’s strategic objectives and product development directions

Santa Clara, California, US

• Conduct research for logging/messaging capability of log sources and capture supporting data including log message generation triggers, content, format, storage medium, transport/ protocol, and transmission rate
• Collect and analyze sample log messages, produce and apply message classification, and design message parsing rules
• Write parsing rules using Perl Regex to parse the log message and insert the entries in database tables
• Write and update Compliance reports for major compliance suits - FISMA, HIPAA, PCI, ISO, ITIL, NERC, PCI, SOX/COBIT
• Generate proposals for device support that aligns with the company’s strategic objectives and product development directions
• Work with internal groups to design, implement, test, and document device support, including processing, alerting, and reporting capabilities

Palo Alto, CA, US

• Oversees, maintains and troubleshoot local area network
• Install application software on the networks and maintains network documentation
• Creates and maintains users, directory structures, security rights and printer configurations
• Maintains database of inventory of servers and associated equipments
• Diagnoses and resolves end-user network or local printer problems, pc hardware problems and mainframe,email,Internet and local area network access problems