Surender Kumar Email & Phone Number

Foster City, California, Us

Foster City, Ca, Us

Santa Clara, California, Us

• Provided Technical Support to customers and partners related to SD-WAN issues• Provided configurations, troubleshooting and best practices to customers• Managed support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner• Provided fault isolation and root cause analysis for technical issues• Published Technical Support Bulletins and other technical documentation in the Knowledge Base

San Jose, California, Us

• Function as a primary customer contact for all incoming and assigned customer cases• Troubleshoot, resolve, and document LAN/WAN, VPN connectivity issues• Carried out network performance monitoring, Packet capture using Wireshark, tcpdump to troubleshoot the issue• Participating in on-call responsibilities in support of a 24 x 7 x 365 production environment• Escalate customer issues and request assistance as appropriate

Santa Clara, California, Us

Networking - TCP/IP, UDP, RIP, EIGRP, OSPF, BGP, MPLS, HSRP, VRRP, STP, RSTP, VLAN, VPN, Wireshark, Tcpdump, AWS Advanced Networking, Network automationNetwork Monitoring - PRTG, Solarwinds NPMNetwork Tools - WIRESHARK, Tcpdump, Nmap, Cisco Packet Tracer, NessisFirewalls - CheckPoint, Sophos, PANOS, Fortinet, Cisco ASAVPN Technology - IPSec, GRE, SSLVPN, DMVPNSecurity Platform - SIEM, Loglogic LMI, Sumologic, SplunkResearch and Development -• Conducted research for logging/messaging capability of log sources and captured supporting data including log message generation triggers, content, format, storage medium, transport/ protocol, and transmission rate• Collected and analyzed sample log messages, produced and applied message classification, and designed message parsing rules• Wrote parsing rules using Perl Regex to parse the log message and inserted the entries in database tables• Wrote and updated Compliance reports for major compliance suits - FISMA, HIPAA, PCI, ISO, ITIL, NERC, PCI, SOX/COBIT• Generated proposals for device support that aligns with the company’s strategic objectives and product development directions• Worked with internal groups to design, implement, test, and document device support, including processing, alerting, and reporting capabilities• Tracked vendor product developments through new releases and revisions/patchesLogLabs Data Center -• Maintenance, setup and automation/manual configuration of LogLabs networks including 3rd party equipment like Cisco router/switch, Firewall, Netgear & Enterasys Switches• Installation, maintenance and configuration of ESXi and vCenter Server• Managed AWS EC2 instances, VPC, Security Groups, IAM roles, S3, Cloud Watch, Cloud Trail• Documented network problems, network diagrams and backup configurations• Troubleshot issues with the network in order to make it run more efficiently and avoid future problems• Configured firewall policies and maintained network access protection using ACLs

Santa Clara, California, Us

• Conduct research for logging/messaging capability of log sources and capture supporting data including log message generation triggers, content, format, storage medium, transport/ protocol, and transmission rate• Collect and analyze sample log messages, produce and apply message classification, and design message parsing rules• Write parsing rules using Perl Regex to parse the log message and insert the entries in database tables• Write and update Compliance reports for major compliance suits - FISMA, HIPAA, PCI, ISO, ITIL, NERC, PCI, SOX/COBIT• Generate proposals for device support that aligns with the company’s strategic objectives and product development directions• Work with internal groups to design, implement, test, and document device support, including processing, alerting, and reporting capabilities• Track vendor product developments through new releases and revisions/patches• Maintenance, setup and configuration of LogLabs networks including 3rd party equipment like Cisco router/switch, Firewall, Netgear & Enterasys Switches• Document network problems, network diagrams and backup configurations• Troubleshoot issues with the network in order to make it run more efficiently and avoid future problems• Perform network updates whenever available and keep track of inventory• Configured Vlans on Cisco/Enterasys switches to logical separate network traffic• Constantly Monitor and Analyze Network performance to detect problems and find ways to improve them

Palo Alto, Ca, Us

• Oversees, maintains and troubleshoot local area network• Install application software on the networks and maintains network documentation• Creates and maintains users, directory structures, security rights and printer configurations• Maintains database of inventory of servers and associated equipments• Diagnoses and resolves end-user network or local printer problems, pc hardware problems and mainframe,email,Internet and local area network access problems