Susan Abbott Email & Phone Number

Leicester, Gb

Leicester

I support the Quality Manager to ensure clinical service compliance with regulatory standards; in particular UKAS and HTA. I provide objective assurance of the Cellular Pathology Quality Management System (QMS) assisting with its implementation, maintenance and development. Under the direction of the Quality Manager, I also undertake a range of internal audits designed to assess compliance and agree remedial actions for any areas of non-conformity. I provide guidance and training of audit… Show more I support the Quality Manager to ensure clinical service compliance with regulatory standards; in particular UKAS and HTA. I provide objective assurance of the Cellular Pathology Quality Management System (QMS) assisting with its implementation, maintenance and development. Under the direction of the Quality Manager, I also undertake a range of internal audits designed to assess compliance and agree remedial actions for any areas of non-conformity. I provide guidance and training of audit responsibilities and regulatory requirements across the service and support the Quality Manager in day to day management of Quality within the serviceI do a significant amount of data extraction and analysis in order to turn the huge amounts of data we deal with (the lab receives over 60,000 specimens a year) into useful information to inform the Trust, network partners, and Public Heath England. I also develop and maintain trackers, spreadsheets and databases to keep track of all this data, and record our KPI's.In addition, I also provide some administrative support to the lab managers, using my organisational skills to organise meetings, take minutes at them (utilising my fast and accurate typing skills), and distribute them, as well as diary management, room bookings, dealing with telephone enquiries and helping out wherever I can. I provide supervision to the Quality Administrator role, giving day-to-day guidance and support. Show less

Pathology Department, Leicester Royal Infirmary

Same job as previously in UHL, but returned to the job after dissatisfaction with CSU job.

Same job as previous, but due to a change in CSU provider for Leicester & Leicestershire CCG's , I transferred jobs to the new CSU.

Leicestershire, England, United Kingdom

Utilizing SQL coding to extract data from the NHS databases for the CCG I supported. This included (but was not limited) data relating to A&E attendance, Inpatient admissions, outpatient attendances, and the costs of these care episodes. I then created useful reports out of this data, in order to provide the CCG staff with information which could be used to inform their decisions, policies, plans, and projects. It was also used to assist in the QIPP and STP process, allowing them to make… Show more Utilizing SQL coding to extract data from the NHS databases for the CCG I supported. This included (but was not limited) data relating to A&E attendance, Inpatient admissions, outpatient attendances, and the costs of these care episodes. I then created useful reports out of this data, in order to provide the CCG staff with information which could be used to inform their decisions, policies, plans, and projects. It was also used to assist in the QIPP and STP process, allowing them to make accurate predictions and informed decisions about the direction of care commissioning in the area. Show less

Pathology Department, Leicester Royal Infirmary

My role involved providing administrative and secretarial support to the department as required. I helped to develop and maintain audit systems and quality improvement methods. I regularly attended meetings and took thorough minutes, typed them up and circulated to those who need them.I assisted in the creation and maintenance of various databases and spreadsheets in order to monitor the information necessary to ensure that the service is running to its full potential, and to identify… Show more My role involved providing administrative and secretarial support to the department as required. I helped to develop and maintain audit systems and quality improvement methods. I regularly attended meetings and took thorough minutes, typed them up and circulated to those who need them.I assisted in the creation and maintenance of various databases and spreadsheets in order to monitor the information necessary to ensure that the service is running to its full potential, and to identify any areas which require improvement. This information included taking on a full audit of all the equipment across the three UHL hospital sites, and ensuring that all the equipment is where it should be, has been maintained, and is fully operational. I also created a spreadsheet which allows for various key performance indicators to be recorded and analyzed across the labs to identify areas of improvement.Much of this information is used as part of the departments plan to maintain and gain further accreditation by various laboratory accreditation services.I was also involved in the maintenance and update of various externally-created databases, including the Q Pulse electronic quality management system I had contact with staff of all levels, up to and including the Clinical Director of Pathology. I also provided general departmental administration and secretarial support to the Deputy Service Managers as required to support departmental activity. This included faxing, photocopying, filing and letter writing as required, as well as preparing interview packs when the department was recruiting new staff.As my role involved having access to personally identifiable information for patients across the Leicester, Leicestershire and Rutland area, I was bound by strict confidentiality rules. Show less

Leicester, United Kingdom

I supported the Legal Affairs department by undertaking varied administration tasks. These included updating several spreadsheets and databases to ensure that they were up to date, contacting health care professionals, and supplying general office administration support by undertaking tasks such as filing and photocopying.In my time in this role I developed new systems to help organise the processes that our department undertakes, such as designing and implementing a new filing system… Show more I supported the Legal Affairs department by undertaking varied administration tasks. These included updating several spreadsheets and databases to ensure that they were up to date, contacting health care professionals, and supplying general office administration support by undertaking tasks such as filing and photocopying.In my time in this role I developed new systems to help organise the processes that our department undertakes, such as designing and implementing a new filing system and maintaining it, and also creating several spreadsheets from scratch to keep track of expenditure and open legal cases, which were used in the meetings between the Trust Secretary and the representatives of the legal firms.My role involved an extremely high level of confidentiality, as I was witness to personally identifiable information about current NHS service users, and also patients who have been service users who unfortunately died. This means that I have a very high level of understanding of both the theory and practical application of information governance (including the data protection act and the Caldicott principles of confidentiality). I also developed working relationships with colleague within the Trust as well as outside, such as the Leicester Coroners Office. These relationships put me in good stead for communicating with many people, and varying my method and responses accordingly, all the while remaining professional. Show less

Leicester

I worked on the shop floor, providing service to the customers who come in to buy products. This included regular customers who knew what product they wanted; assisting customers buying gifts for others; and helping those customers who needed new products but were unsure of the product for their needs. I was also responsible for helping to keep the shop floor neat and tidy, as well as operating the tills and ringing up sales, as well as changing the shop around when new promotions/sales came… Show more I worked on the shop floor, providing service to the customers who come in to buy products. This included regular customers who knew what product they wanted; assisting customers buying gifts for others; and helping those customers who needed new products but were unsure of the product for their needs. I was also responsible for helping to keep the shop floor neat and tidy, as well as operating the tills and ringing up sales, as well as changing the shop around when new promotions/sales came into effect, or we got new products in.In my time working here, a customer that I helped wrote to the Body Shop head office to compliment our store on our helpfulness, knowledge and all-round friendliness, and specifically me for my dedication to helping her. Show less

I worked alongside academics, support staff and fellow students to show prospective students (and their guardians) around the department, acting as both a guide and a point of reference, where students could ask me about my experiences at the university and find out information from a current student rather than a member of staff.

I worked alongside the regular domestic staff to clean the student accommodation during the summer, both after students had moved out and also in preparation for various summer schools and conferences to move in.

I worked in the Polymer Materials Development department, working on ways to improve the surface tension of shrink boots that are made within the factory. I worked with permanent members of staff, learning about working in a laboratory as well as putting scientific method into practice. I also used spreadsheets (MS Excel) to organize my results, and MS Word and email (MS Outlook) to create and send reports to my supervisor on my progress and findings.

Nottinghamshire

As a party consultant, I ran parties in people’s homes where they could buy Body Shop products directly from me in a fun, relaxed and entertaining environment. I also undertook the necessary training programs required for me to do my job better.

Biological Sciences, Genetics, 2:2

Activities and Societies: Historical Reenactment Society, Biological Sciences Society, Baking Society

A Levels, Biology, Performance Studies And General Studies,, As Levels In Business Studies, Psychology, Maths And Photography

1 Gnvq (Dist.), 8X Gcse'S (Range A*-B)