Strategic Solutions Applied is contracting part-time to MindGrub to assist with their utilities business. This position is responsible for utilities consulting tasks for Mindgrub’s business development, sales and internal marketing initiatives.

Strategic Solutions Applied, LLC is a woman-owned business which provides management consulting for regulated electric and gas Utilities, Public School Systems, and Small Business needs with extensive experience in Mobile Applications, Business Processes, Change Management, Training, and Leading implementations of required software solutions. Susan Adam, the owner, has previously worked for several local companies, including Entergy. Her credentials include Certified Salesforce Admin… Show more Strategic Solutions Applied, LLC is a woman-owned business which provides management consulting for regulated electric and gas Utilities, Public School Systems, and Small Business needs with extensive experience in Mobile Applications, Business Processes, Change Management, Training, and Leading implementations of required software solutions. Susan Adam, the owner, has previously worked for several local companies, including Entergy. Her credentials include Certified Salesforce Admin, implementing Service Cloud, Community Cloud, and Marketing Cloud for various Entergy departments and external customers, Certified Agile Product Owner, and Certified Agile SCRUM Master. She also has extensive experience as Mobile App and View Outage Map Product Owner, as well as customer outage journey and customer marketing insights using analytics in the utility industry. Public School Systems Solutions include: Student Information Systems, Special Education Federal and State Evaluations, IEPs, and Reporting, Positive Behavior Interventions and Support, IFAS (Financial ERP) Conversion and Implementation. Small Business solutions include NetSuite implementation and custom solutions. Show less

As Product Owner, partnered with IT to develop business case and obtain funding for Entergy’s Award-Winning Mobile App. Led team to choose agile vendor to deliver next best value to customers in 2 week sprints. Outage Journey Owner, including product owner of Entergy's View Outage map. Worked with marketing team to obtain and respond to utility customer marketing insights, review analytics, develop product roadmap based on customer and business feedback. Formed and facilitated system-wide Agile… Show more As Product Owner, partnered with IT to develop business case and obtain funding for Entergy’s Award-Winning Mobile App. Led team to choose agile vendor to deliver next best value to customers in 2 week sprints. Outage Journey Owner, including product owner of Entergy's View Outage map. Worked with marketing team to obtain and respond to utility customer marketing insights, review analytics, develop product roadmap based on customer and business feedback. Formed and facilitated system-wide Agile peer group to share experiences as we increased our agile expertise. Additional expertise includes:• Surveys and Analytics in Mobile and Web Channel• Integration with 3rd party vendors for Credit/Debit card payment, Apple/Google Wallets, Venmo, PayPal• Award winning UX design for Mobile app• Maps for Utility Customers on web and mobile channels including: o Street Lights o Payment Assistance Locations o Planned Outages o Start, Stop, Move o Reliability o Vegetation including requesting tree trims o Payment Center Map o Field mobile app for Damage AssessmentMobile App Awards include:• JD Power – Second Place in Utility Industry Mobile Apps• Chartwell’s 2021 Silver Best Practices Award in Digital Experience• Chartwell’s 2021 Best Practices Gold Award in Outage Communications • Communicator Award of Distinction for Best UX in the Overall Category• PRNEWS Digital + Social Media award - Winner in Mobile App channel• W3 Silver Award Mobile Features – Best User Experience• W3 Silver Award Mobile Features – Best User InterfaceOutage Map:• View Outages • Pre-Storm predictions• Damage Assessments• Estimated Restoration Times by FeederOutage Journey Owner• GE’s ADMS/OMS • TIBCO Business Events for automated messaging• Message Broadcast Pro-active messagingCustomer Marketing Insights Journeys include:• Bill/Pay• Outage• Usage• Distribution Reliability• Account Management Show less

Participated in developing template for IT deliverables for Agile SCRUM products. Obtained Salesforce Administration Certification. SCRUM Master for internal Rate Administration website developed in Salesforce Community Cloud. Analyst for Strategic Engagement Management developed in Salesforce. Provided training to all internal users once delivered. Participated in Salesforce Marketing Cloud deliverables for customer digital initiative, supporting business marketing team.

Developed and sustained internal business customer relationship management, obtaining their solution requirements, and provided to IT Build team to deliver. IT experience included managing large implementations and integrations of Oracle, HANA, SAP, TIBCO, AWS, ESRI and more. As IT Program Manager, led program to modernize Entergy Texas Customer Information system from IBM Mainframe to SAP Customer Solution. This was successfully delivered on schedule and under budget working with various… Show more Developed and sustained internal business customer relationship management, obtaining their solution requirements, and provided to IT Build team to deliver. IT experience included managing large implementations and integrations of Oracle, HANA, SAP, TIBCO, AWS, ESRI and more. As IT Program Manager, led program to modernize Entergy Texas Customer Information system from IBM Mainframe to SAP Customer Solution. This was successfully delivered on schedule and under budget working with various vendors as well as internal steering committee, business participants, and IT employees. Led IT team to deliver several customer facing solutions, including new Site Selection Website and Customer Communications for bill/pay program offerings. Show less

Programmer/Analyst for development of nuclear plant in-service inspection system, work management system, expert systems for scheduling nuclear outages, results management system and a results trend analysis for a nuclear plant using COBOL, IMS, SAS, and CLIST. Published and presented paper on results trend analysis system at SAS User's Group International. Project Management for Materials Management, Contracts, and Accounts Payable systems using COBOL, IMS, PL/I, VSAM, dbase and Clipper… Show more Programmer/Analyst for development of nuclear plant in-service inspection system, work management system, expert systems for scheduling nuclear outages, results management system and a results trend analysis for a nuclear plant using COBOL, IMS, SAS, and CLIST. Published and presented paper on results trend analysis system at SAS User's Group International. Project Management for Materials Management, Contracts, and Accounts Payable systems using COBOL, IMS, PL/I, VSAM, dbase and Clipper. Project Management for cost control reporting system, building a data warehouse in DB2. Used INTELLECT for natural language reporting against corporate data in the data warehouse. Managed a team to mentor the IS application development projects in using front end tools, such as PowerBuilder, Visual Basic, and KBMS to develop client/server applications. Responsibilities included: Development of reusable code in the various tools, to improve development productivity, as well as standardize the look and feel of the event driven human interface. Development of proof of concept for a generic forms routing and approval system, a natural query language client/server system, and an expert system to re-engineer the Human Resources personnel processes. Used PowerBuilder, Sybase, KBMS, and INTELLECT for these systems. Management of the evaluation and technical recommendation for an EIS shell, including several EIS prototypes, and a 30-day production deliverable for Executive Reporting. Management of the training, support, and technology transfer of the application development tools, expert systems, and natural query language concepts for analysis, design, development and implementation. Show less