-Support implementation & maintenance of network & system services; monitor network & system performance; and troubleshoot problems as they arise. Conduct integrated analysis of multiple audit logs such as firewall, web server). Participate in design, development, acceptance testing, and implementation of software programs and/or computer equipment. Develop flow diagrams and/or pseudo-code.-Test and debug programs according to detailed requirements. Install, test, and configure network workstations and peripherals; and instruct customers in logging on and accessing network services.-Maintain databases operations, assist in returning disrupted database systems to normal operations; and create reports and manipulate data in response to customer requirements. Prepare and maintain documentation outlining equipment operations and preventative maintenance.-Prepare and maintain documentation outlining equipment operations and preventative maintenance.-Analyze complete documentation on the up time and reliability of systems to provide necessary information for contract enforcement.-Provide advice and assistance concerning computer software and/or equipment specifications for the utilization and acquisition, resolve issues involving conflicting requirements.-Assist and/or lead local projects, prepare and present findings, or recommend action involving the analysis of complex problems related to equipment and/or software utilization and acquisition.

•Actively participates and serves in a supporting role in the State Medical Operation Center (SMOC) Deployable Team to meet the agency’s emergency response needs.•Creates manifest for receipt of outbound Overnight Couriers used for shipping supplies to regional staff.•Creates requisitions for office equipment, software, which includes, tracking, inspection of goods received, and inventory management. •Negotiates prices with vendors to ensure the best price and shipping cost to stay within budget.•Collaborates with DSHS Regional Field offices staff on a daily basis to ensure all shipments are received and/or shipments to return to receive credit.•Notifies the DSHS Lead Receiver the PO receipt confirmation to ensure all shipments have been received and can be entered into HHSAS receiver.•Responsible for reviewing all hotel contracts for bi-national conferences.•Coordinates travel arrangements including flight, lodging and vehicle rental. Prepares travel forms and travel reimbursements for Director.•Utilizes MS Outlook, MS Office, MS Excel, MS Word, and MS Publisher.•Maintains division laptops and desktops for accountability and software updates. •Maintains and updates OBH website and ensure all links are functional.•Provides IT support to meetings, conferences on and offsite, including audio/video conferencing capabilities oversight, set up and test all IT equipment prior to all meetings/conferences, as well as securing translation services as needed.•Manages office supplies for both central and regional offices.•Tracks un-used funds and monitors outstanding encumbrances via HHSAS.•Prepares travel request using the agency Travel Authorization Form EF30 for OBH Director.•Runs monthly budget reports to track OBH expenditures (federal, state funds).•Serves as the point of contact for record retention which oversees the retention schedule current and informed on new rules or regulations set by the Texas States Library.•Works under minimal supervision.

•Reads and analysis correspondence, notices, schedules, etc. to determine taxpayer’s intent on the application of payments, to determine if additional action is necessary, and routes to the appropriate area, such as Collection, Examination, Adjustments, etc. •Researches status of account, pattern of previous payments, types of tax due, tax periods and due dates to properly post payments through Integrated Data Retrieval System (IDRS) and using ISRP to research Collection Accounts and input levies.•Prepares Form 3244, Payment Posting Voucher, as required, to apply payments.•Determines if payments are for IRS and makes necessary arrangements for returning misdirected remittances.

• Supervised, scheduled, and organized workload of the front office. Resets and delete user profiles. Assists users with access or login problems.• Installed, configures and deploys new software packages, upgrades and new desktop hardware for Information Technology users' desktops, laptops and printers.• Conducted troubleshooting of LAN issues, and networks with other Information Technology groups when necessary to accomplish complex issues.• Prepared a variety of reports and related information for decision-making purposes, including a weekly budget report.• Provided a high level of coordination and organizational project support to Project Managers which included, assisting with project planning. • Supported communication for project activities among the project managers, staff, and others to optimize access and to ensure timely communication and facilitation of activities relating to each project. • Responsible for taking inventory and purchasing as needed. I also ensured that all supplies needed for each project were available upon client request.