• Service Advocate to Agents • Underwriter• Process policy changes (Auto, Home, Earthquake (CEA), and Billing)• De-escalate calls• Convert quotes into new policies• Knowledge of Guidewire Policy Center• Knowledge of Express and Green Screens

• Multi trained call center agent• Strive to resolve customer inquiries, complaints with a first call resolution to increase customer satisfaction and retention.• Answered product and service questions, suggesting other offerings to attract potential customers.• Offered advice and assistance to customers, paying attention to special needs or wants.• Answered customer telephone calls promptly to avoid on-hold wait times.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Respond to telephone and email inquiries, providing quality service to individual policy members and providers inquiring about fitness benefits• Adheres to all mandatory HIPAA privacy on benefited fitness programs• Informed customers about special promotions and provided detailed information for various products.• Strive to resolve customer inquiries, complaints with a first call resolution to increase customer satisfaction and retention.• Developed and actualized customer service initiatives to decrease wait times.• Responded to customer calls and emails to answer questions about products and services.

• Responsible for the coordination and delivery of patient meal, reporting directly to Food Service Director, to ensure that the patients, receive food service with emphasis on accuracy and timeliness• Oversees day to day operations of dietary and kitchen inventory, ordering supplies, as well as employee scheduling• Responsible for monitoring and ordering all necessary supplies for the kitchen, as well as the dietary aid staff• In the absence of Director, have decision-making authority or an escalated issue that arise.• Monitored food preparation, production and plating for quality control.• Set and oversaw weekly and special event menu plans.• Developed kitchen staff through training, disciplinary action and performance reviews.

• Responsible for the coordination and delivery of patient meals, reporting directly to Dietician and Food Services Director, to ensure that the patients of Forest Park Medical Center, receive top class food service with emphasis on accuracy and timeliness• Worked closely with nursing staff to ensure that all patient requirements were entered into Meditech system in order to adhere to guidelines• Assigned to VIP room, including greeting patients on behalf of Dietary department, and communicating with patients on processes and scheduling of meal requests.• Delivered nourishment and supplements to nurse station for distribution to specific residents.• Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.

• Handled inbound customer inquiries related to the payday loan services offered• Answered questions regarding loan status, explained approval requirements, as well as educating customers on payment requirements• Processed customer adjustments to maintain financial accounts.• Answered product and service questions, suggesting other offerings to attract potential customers.• Successfully met requirements of documenting all calls into system in real time in order for proper documentation of all calls to be created.• Answered customer telephone calls promptly to avoid on-hold wait times.• Updated account information to maintain customer records.• Clarified customer issues and determined root cause of problems to resolve product or service complaints.• Recorded account information to open new customer accounts

• Responsible for providing a wide variety of products to customers, such as savings & checking accounts, pre-paid credit cards, as well as sales of cashier's checks and money orders• Was responsible for providing important account information as well as problem resolution, while giving prompt and efficient customer transactions• Was consistent in successfully maintaining and balancing cash drawer during each shift• Promoted financial products by maintaining excellent service offering knowledge.• Processed customer requests for statements, ordering additional checks and updating customer personal information in database.• Presented new and additional products and services to existing customers.• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.• Responsible for meeting verification standards in order to receive checks and cash for deposits• Met monthly sales goals by cross-selling bank products, along with consistently offering expanded products to existing customers.