I am an outcome-driven, persistent, problem-solving, people leader with a “can do” positive attitude and a Master’s degree in Learning and Technology. Over 15 years of education experience combined with experience in finance, managing customer success, sales operations, account management, and project management; over 5 years of experience specifically in a customer-facing education-based SaaS organization. Experienced in designing, training, and implementing digital learning resources to facilitate user success while exceeding revenue goals and driving upsell opportunities. A track record of analyzing stakeholder data to forecast, and analyze sales, metrics, and customer usage, leveraging data to increase company revenue through sales opportunities and improve the efficacy of operations processes.Some of my accomplishments are: *Cross-collaborates with Sales, Marketing, Product Development, Portal, and Professional Learning teams resulting in improved customer communication and implementation and improved internal process efficacy. .*Delivers exceptional customer service with deep product knowledge and a customer-centric attitude, achieving 100% satisfaction rate and increasing referral volume by 15%.*Impacts company’s total revenue gains by supporting the sales team with pre-sale planning, post-sale implementation, and managing RFPs and district adoptions. *Maintains and develops driving data as a Salesforce Admin to create custom reports, clean and analyze data, track Key Performance Indicators, and create objects, automation, and processes to improve internal operations and ensure customer implementation needs are met.