Susan Buglass Email & Phone Number

St Andrews, Scotland, Gb

Fife, Scotland, United Kingdom

Developing and growing partnerships with key public and private sector organisations to drive and sustain mentor recruitment across the East of Scotland.Managing organisational recruitment campaigns and delivering a tailored local approach for organisation and community engagement.Leading on ensuring continuous engagement of prospective mentors, strategically and practically at each stage.Organising and supporting all forms of mentor recruitment activity and events.

Fife, Scotland, United Kingdom

First point of contact for leads, new business, and existing customers for this SaaS startup company.Developed and delivered product demos and training for the SUMAC platform, onsite and virtually. I advised on best practices when setting up mentoring and coaching schemes.Converted multiple leads to sales, and managed the CRM database.Managed the customer helpdesk to foster and maintain excellent customer relations.

St. Andrews, Scotland, United Kingdom

Provided admin support to the Centre for Academic, Professional & Organisational Development. First point of contact for students, staff and visitors, resolving queries or directing them appropriately where necessary.Used the internal PDMS system to manage course bookings, update information and create reports effectively.Coordinated launch and residential events for the Laidlaw Scholars program and a Sutton Trust event day.

Hexham, England, United Kingdom

Introduced and managed the use of Xero accounting software to streamline the processing of business expenses and accounts.First point of contact for the business, dealing with all emails and telephone enquiries.

Hexham, England, United Kingdom

Managed the team and ensured we delivered exemplary customer service.Developed and delivered staff training to cover customer service skills, product knowledge and ResDiary online reservation system.Forged strong working relationships with all our suppliers and sourced new product offerings to drive revenue growth.

Beijing, China

Actively marketed and promoted myself and my skill set to build a client base.Conducted needs assessments and created and delivered bespoke English lessons for individuals and groups ranging from school age children to company directors.

Nuremberg, Bavaria, Germany

Predominantly taught business English to organisations including Siemens, Lucent Technologies and Grundig.Delivered sessions to fulfil briefs, including improving spoken English for telephone communication and meetings, and written English for e-mails and document preparation.

Soorts-Hossegor, Nouvelle-Aquitaine, France

Conducted needs assessments and created and delivered bespoke lessons covering all aspects of business English.

Amsterdam, North Holland, Netherlands

Trained multilingual staff on computer based reservations system.Developed and delivered a variety of workshops on customer service skills, sales techniques and brand knowledge.Proficient in the Holidex global reservations system and delivered on-site training sessions to hotel staff.

Nuremberg, Bavaria, Germany

Taught predominantly business English at large organisations including BMW. For many contracts, created and delivered lessons, tailored to include industry specific vocabulary, for example for the automotive industry.

London, England, United Kingdom

Responsible for over 200 independent retailer accounts. First point of contact for account holders and handled all stock orders and returns for each account.Co-ordinated several large scale sales campaigns producing double digit growth.