Susan Cain Email and Phone Number
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With 25 plus years in hospitality and a background in operations, my passion is working with people. I am extremely customer focused, team-oriented, and believe that preparation is key. As a Task Force Manager and General Manager, I was able to adapt quickly to many situations, identify areas in need of improvement and make sustainable changes. My position as Corporate Director of People and Culture (HR) added a whole new level of adapting, creating culture, training, recruiting and retaining, and I still got to dip into operations and acquisitions.Entering into Property Management / Real Estate as the Director of Third-Party Management, I have found that there are many similarities to the Hospitality Industry and am very excited to learn more!Some of my skills include: Establishing culture, Setting examples and expectations, Budgeting & Forecasting, Hotel Operations with specialty in Front Office, Team Mentoring & Leadership, Project Planning, and Sales & Conference Services. Property Management Systems: Springer Miller, OnQ, Opera, Nite Vision, Visual Matrix, FosseLean Six Sigma - Certified Black Belt 2007Signature Group Sales Training 2015Human Resources Fundamentals 2022
Seascape Resort Inc.
View- Website:
- seascape-resort.com
- Employees:
- 3
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Director Of Business Development And Owner RelationsSeascape Resort Inc.United States
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Director Of Business Development / Owner RelationsSeascape Resort Inc. Sep 2023 - PresentMiramar Beach, Florida, United States -
Director Of People & CultureEverwood Hospitality Partners Jan 2021 - Apr 2023Columbus, Indiana, United StatesWith up to 10 hotels in 6 different states, I was the sole Human Resources for 300+ employees:• Organizational Development, Business Strategy • Recruit, Hire, Onboard, Retain• Coach, Counsel, Training & Development• Employee Relations, Employee Engagement • Unemployment, FMLA, EEOC, Payroll experience• Medical Insurances, 401k implementation• Customer/Guest Satisfaction, Hotel Operations -
Task Force General ManagerIndependent Consultant / Contract Aug 2019 - Jan 2020Coordinated with companies to manage properties as the interim General Manager until the General Manager was hired and trained: • Responsible for daily hotel operations• Daily, Weekly, Monthly reporting• Budget & Forecast, Accounts Receivables• Create, Build and Sustain Culture, Employee Engagement• Ensure Brand Standards, Quality Inspections, • Recruit, Hire, Train, Document, Conflict Resolution, PayrollWork sites include:Best Western Inn & Suites in Kansas City, Missouri – General Manager816 Hotel in Kansas City, Missouri – General ManagerComfort Inn at the Zoo in Omaha, Nebraska - Facilities Inspector
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Task Force General ManagerPhoenix American Hospitality Mar 2019 - Aug 2019Jonesboro, Arkansas AreaAs Task Force Manager, I was sent to several different locations to fill in as General Manager and Accounts Receivables. A big part of my position was to make immediate changes and improvements in culture, team relations, customer service scores and financial stability.Work sites included:Fairfield Inn & Suites, Jonesboro, Arkansas – General ManagerHyatt Place in Roanoke, Virginia – Accounts ReceivablesDoubletree Airport, Charlotte, NC – General Manager -
General ManagerBuckhead America Hospitality May 2016 - Aug 2016Greater Atlanta Area• Responsible for daily hotel operations• Daily, Weekly, Monthly reporting• Budget & Forecast, Accounts Receivables• Create, Build and Sustain Culture, Employee Engagement• Ensure Brand Standards, Quality Inspections, • Recruit, Hire, Train, Document, Conflict Resolution, Payroll -
General ManagerBuckhead America Hospitality Jul 2015 - May 2016Chattanooga, Tennessee Area• Responsible for daily hotel operations• Daily, Weekly, Monthly reporting• Budget & Forecast, Accounts Receivables• Create, Build and Sustain Culture, Employee Engagement• Ensure Brand Standards, Quality Inspections, • Recruit, Hire, Train, Document, Conflict Resolution, Payroll
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Catering Sales / Conference Services ManagerGreat Wolf Lodge Jan 2015 - Jul 2015Grand Mound, Washington• Responsible for generating catering revenue by booking meetings and special events for all market segments.• Communicated with clients and staff in a timely manner to ensure Banquet Event Orders are complete and accurate with pertinent information for all departments. • Ensure quality customer service from first contact, through pre-planning, pre-cons, the event and follow up. Responsible for generating catering revenue by booking meetings and special events for all market segments. • Ensure quality customer service from first contact, through pre-planning, pre-cons, the event and follow up. -
General ManagerTotal Management Systems, Inc. Sep 2011 - Mar 2014Albuqueruqe, New MexicoBarcelona Suites Hotel – General Manager• Managed all aspects of the property while providing quality guest services, maximizing room revenue and developing staff. • Created menus for evening bar service and increased sales by 100% in the first year. • Worked with Sales restaurant and bar, special events to include corporate meetings to extravagant weddings.• Exceeded budgeted revenue and controlled labor and expenses.Best Western Plus Executive Suites – Asst GM / Sales• Managed all aspects of the property while providing quality guest services, maximizing room revenue and developing staff. • “Sales Champion” -
Director Of Front Office OperationsHilton Sandestin Beach Golf Resort & Spa Aug 2007 - Jul 2011Destin/Fort Walton Beach, Florida AreaDirector overseeing day-to-day Front Office Operations, PBX, Rooms Controller, and Reservations Department for this 3-star resort destination hotel with 598 guest rooms and suites on the Gulf of Mexico. • Trained staff in Customer Service, Hilton Brand Standards.• Maximized reservations and revenues; Forecasted monthly to meet required budgeted labor.• Strategic planning for process improvements. -
Lean Six Sigma Black Belt / Director Of Front Office & TransportationSandestin Golf And Beach Resort May 2001 - Aug 2007Destin/Fort Walton Beach, Florida AreaLean Six Sigma Black Belt, February 2006 – August 2007Trained in the art and science of Lean Six Sigma to implement process improvement projects throughout Intrawest (Fortress) Resorts for financial savings/gains and process improvements.Completed projects at Sandestin to include:1. Lodging Standards Compliance - studied and presented building construction errors.2. Homeowner Statement Error - Improvement and Standardization.3. Improving Vehicle Accident Reporting Rate - From 50% reporting to 100% reporting. 4. Assisted in the completion of an Engineering project that improved labor efficiencies by 37%.5. Assisted in the completion of a Housekeeping project to reduce expenses and improve labor efficiencies. Director of Front Office and Transportation, 01/2005 – 02/2006 Director of Front Office Operations, 09/2003 – 01/2005 Front Office Manager, 05/2001 – 09/2003• Responsible for two departments on this full-service 2,400-acre property with over 1,800 rental accommodations. • Areas included Transportation, Front Office, Bell Staff, and Concierge• Hired, trained and developed staff with approximately 80 employees.• Forecasted, budgeted and controlled expenses for six business units, and allocated capital expenditures.
Susan Cain Skills
Susan Cain Education Details
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Okaloosa Walton College - 1986
Frequently Asked Questions about Susan Cain
What company does Susan Cain work for?
Susan Cain works for Seascape Resort Inc.
What is Susan Cain's role at the current company?
Susan Cain's current role is Director of Business Development and Owner Relations.
What is Susan Cain's email address?
Susan Cain's email address is su****@****ing.com
What schools did Susan Cain attend?
Susan Cain attended Okaloosa Walton College - 1986.
What are some of Susan Cain's interests?
Susan Cain has interest in Social Services, Children, Civil Rights And Social Action, Poverty Alleviation, Human Rights, Animal Welfare.
What skills is Susan Cain known for?
Susan Cain has skills like Hospitality, Hospitality Management, Hotels, Front Office, Hotel Management, Hospitality Industry, Customer Service, Resorts, Revenue Analysis, Food And Beverage, Property Management Systems, Rooms Division.
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Susan Cain
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Susan Cain
New York, Ny5gmail.com, quietrev.com, quietrev.com, yahoo.com, electrostar.net11 +191751XXXXX
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